The road to get to the hotel is a dirt road and would break your cars muffler if you are not careful.
The pool was green and dirty, this included all the of 3 of the pools.
They did not have a bartender at the pool and the location could not be any worse as it’s in the middle of a slum.
It’s such a bad hotel we left after two nights , and our stay was for 4 nights. I had to go Cancun.
The lady at the register was the most unhelpful person, we asked for her to provide Expedia phone number and she could not help with anything:
Richard
Richard,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 27 日
The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.
Akeisha
Akeisha,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 24 日
The good thing is that the room does look exactly as pictured. There are a few convience stores and tiny restaurants within daytime walking distance. However the hotel has no restaurant, the swim up bar as advertised is there- you just have to bring your own drinks. If you’re traveling solo this isn’t for you. The only entry way to the hotel was full of huge mud puddles. We rented an atv to get around and they forced us to park in garage- more mud puddles to access, when there was bike parking in front of hotel.
Sherrell
Sherrell,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Ruth Mercedes
Ruth Mercedes,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 17 日
Maria
Maria,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 16 日
Pretty room, many good amenities and not too far from tulum centro.
Michael
Michael,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 15 日
Excellent customer service
Andres
Travelocity真实住客点评
6/10 好
2025 年 1 月 10 日
BRYAN FERNANDO
BRYAN FERNANDO,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 9 日
Willis Charles
Willis Charles,6 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 8 日
Lakeisha
Lakeisha,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 5 日
Awful I wouldn’t recommend it
Jose Antonio
Jose Antonio,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Las habitaciones están nice,pero el hotel tiene las piscinas sucias,pintura descuidada no hay bar no hay restaurante todo lo tienes que hacer afuera y el taxi es costoso y todo queda lejos para ir caminando.no hay actividades en fin,yo no volveria a quedarme....el hotel tiene potencial para ser buenisimo pero alguién tiene que desear ponerlo a funcionar y ahora mismo no es el caso...la llave del cuarto hay que programarla todos los dias y el agua caliente se gasta en un baño........yo le doy 2 ☆ en general
Jose Luis
Jose Luis,7 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 2 日
I stayed at this hotel last in 2023 and twice before that. The hotel has gone from a 5 to a -1. No one is keeping the grounds kept. Pool is nasty, bathroom is nasty, has stains on the walls. I didn’t even stay here this last booking. We walked into the room and walked right out and stayed somewhere else! Expedia is trying to contact them for my refund. The pictures need to be updated to what the hotel looks like NOW! No pool bar and I wldnt even put a dirty shirt into that pool. Staff told me that property management companies are fighting over the property and that one company does not care how the property looks because it still gets bookings by misleading customers with these pictures. DO NOT STAY HERE.
Amber Shaheedah
Amber Shaheedah,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 1 日
The room is very nice, well-decorated but poorly equipped (e.g. kitchen without saucepans or salad bowls). The jacuzzi and pool are not heated. The access road is full of holes and borders a shantytown. Stray dogs can bark in the middle of the night, before you hear the neighboring rooster crow. Despite this, we had a very good stay.
Virginie
Virginie,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 29 日
gerardo
gerardo,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 26 日
Sandra Hernández
Sandra Hernández,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 25 日
Enrico
Enrico,3 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 25 日
3. Upon arriving at The Waves of Tulum hotel, we were supposed to have breakfast included. We got breakfast on the first day and then nothing. No service at all afterward. I won’t even comment on the cleanliness of the place. The so-called spa we were supposed to have in our room was unusable. The pools were dirty. The sheets were stained. The shower was filthy. No one came to clean our room after the first day.
I wrote to the person in charge who royally ignored me. The inventory gives the impression of being in a bankrupt hotel or even the essential services are no longer now, especially in terms of cleanliness. Don't trust the photos otherwise you risk being scammed like us. And in general, take your precautions when you go to this country! Very bad experience !
Roxanne
Roxanne,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 19 日
Z
Luis gustavo
Luis gustavo,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 19 日
Justin Xavier
Justin Xavier,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 17 日
Busisiwe
Busisiwe,6 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 14 日
This property is very poorly managed and maintained. Service is almost non-existent and the cleanliness is to very low standards. The location is in the middle of low income housing where you would not expect to be. Highly not recommended if you are seeking anything above standard
Raymond
Raymond,5 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 13 日
I can't complain considering the cost. The property is clean and maintained. On the other side the services like towels or in place amenities are very limited.access to property is dirt around a poor area with lots of trash around. Local service team do the best they can to help. Again this place is OK if you are looking for a low cost place and do t care about other details