Good location. Friendly and helpful staff. Spacious room.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Great Spa and Hotel Rooms
Hotel room, swimming pool, lounge area - FAB-U-LOSA!
Noticeable staff attitudes:-
Floor Manager - kindly helpful, smiling. An asset to the Hotel.
Waitress - not sure what mood she was in, but definitely was not focused on giving of her best. From the glasses to the plates - all slammed down hard on the table. I suffer PTSD and jumped each time. I also asked for hot sauce. Promised but never arrived. It made me decide to NOT go down for breakfast.
Chef - or whoever cooked the fries and burger. First time I've been served a burger with no lettuce or tomato. Burger was also soggy. Chips were over cooked. I ended up giving most of my food to my friend.
Charmaine
Charmaine,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Egyed
Egyed,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
I enjoyed my stay
Lamia
Lamia,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 29 日
Room was spacious with a lovely view from the large windows. However, the bed was really uncomfortable. The mattress dipped in the middle so had to sleep near edge of the bed. Buffet breakfast was just mediocre. The hotel is less than a 10 minute walk to the city centre with bus stops close by. Overall I had a pleasant stay and the staff were helpful.
Susan
Susan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Loved our stay
We travelled as a family. The room was big and bright. Very clean. Staff were great. Kids loved the pool,£10 for adults kids free. We ordered room service for dinner which was super fresh. Kids had dominions pizza which is right opposite. Breakfast was great and both kids ate for free.
Natalie
Natalie,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
wayne
wayne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Luke
Luke,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Excellent
Great location, friendly staff, rooms were clean and decent size
Mrs Jannath
Mrs Jannath,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Martyn
Martyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Clean, comfortable hotel with a very nice bathroom
The room decor in this ex-Mercure hotel is a little bit tired but everything was spotlessly clean, the bed was comfortable and the staff were extremely polite and helpful. The best thing by far was the bathroom, especially wonderful bathtub - a real treat.
Ellie
Ellie,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 11 日
Sophie
Sophie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Ying
Ying,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 8 日
Franklin
Franklin,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 5 日
Really nice stay but a Spa horel to charge for use of the pool is ludicrous! I didn’t bother and won’t return
Steve
Steve,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 1 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Overall excellent stay, check in was around 15 mins, as there was a customer complaining where trying to help them leaving
David
David,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Great hotel ,
Lovely hotel, excellent selection for breakfast, helpful staff, secure parking
graham
graham,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
Kai Thomas
Kai Thomas,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 17 日
2am fire alarm false alarms
Rude door staff
Unmanned reception desk
Not enough staff for what must have been a very busy weekend
Twin beds with less than 30cm between them
With a 2 night stay costing £800 I would expect so much more
Ian
Ian,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Mecure Holland House
Very welcoming and friendly
Nothing was a bother
Louise
Louise,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 3 日
Bethan
Bethan,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 2 日
Pay per use facilities
The hotel is nice enough. It’s a 5 minute walk from the city centre. However, as with many Mercures I’ve stayed at, there was not enough parking so I had to go to an NCP.
Also they advertise as having a pool and a gym - but you gotta pay extra to use it which seems a bit off for residents and something I’ve never come across before.
Long wait to check in and out.