The room temperature was stuck at 15°C all night, making the room freezing cold and impossible to sleep in. We contacted the hotel multiple times during the night and were told it was “fresh air,” but no effective action was taken. The engineering team was supposedly informed, yet no one came to fix the issue.
We checked out exhausted and later became sick due to the conditions. For a property calling itself a luxury hotel, this level of comfort and response is completely unacceptable. Poor temperature control, lack of urgency from staff, and failure to resolve a basic issue ruined our stay. I have raised a complaint with Expedia and requested a refund.
Roland
Roland,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 12 月 14 日
COREY JAMES
COREY JAMES,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 12 月 10 日
Allting var bra,
Loudmila
Loudmila,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 23 日
REEM
REEM,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 16 日
GEORGINA
GEORGINA,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 11 月 14 日
JOE
JOE,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 11 日
Khalid
Khalid,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 10 日
SAMABANU
SAMABANU,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 23 日
Absolutely Stunning
Angaleak
Angaleak,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 21 日
My stay here at the bentley was everything that I could have.Imagined it to be everything is five star.Luxury services experiences all of the above even the blow dryer.And iron are of bentley!! Staff is super friendly and helpful and a big thank you to Timothy for making my stay feel extra nice and safe. I had the suite which it literally, the size of an apartment comes with a kitchen all at two in one washer dryer, bedroom, bathroom and a slide bathroom, living room, dining room kitchen as well.Oven stove fridge. Daily breakfast is plentiful, fresh and it changes every day. I had the Al Jazeer restaraunt downstairs and it was delicious as well. I wish I could have used the pool more than once. But it was so quaint and relaxing. And there's plenty of room in space for a lot of people. But the day I went, it was not too crowded. Gym is upgraded with top of the art machines. It really feels exclusive.
OSEYA
OSEYA,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 6 日
All is perfect
Everything was fine! Spacious room, excellent service, clean and comfortable,nice staff! Be back for sure
Mahdi
Mahdi,7 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 21 日
Steven
Steven,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Geeta
Geeta,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 16 日
Admin
Admin,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 18 日
Isabela
Isabela,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 5 日
Joachim
Joachim,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Myles
Myles,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 22 日
The accommodation was very nice & spacious.
Mahmud
Mahmud,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 11 日
الفندق لا انصح فيه بشدة تسجيل الوصول نص ساعة كتم عمل ترقية للغرفة الي سويت المكيفات لاتعمل
AHMED
AHMED,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 4 日
When I initially checked in, my room had a huge stain on the wall, light switch board was hanging off the wall, bathroom doors wouldn’t close, huge piece of gum or paste stuck above the door, shower handle limping off wall.. so they eventually moved us to a cleaner room which had a huge hole in the bathroom that was stuffed with tissue paper. There was also banging sounds in the morning as if there was construction in the room beside me. Very irritating. When I ordered room service, something as simple as tea, it would take a minimum of 45 min to arrive. The bellboy as well as male housekeeping assistant were very friendly, kind, and accommodating though. I wish I remembered their names. They were the only positive part of my stay there. The salon is also very good and the hairstylist Joe is amazing. Very nice pool as well. We ended up moving to the Marriott Marquis for our last two days and we very much preferred it as it is a full service hotel conveniently located to everything with great amenities as well as restaurants. Plus, it was more moderately priced than the Bentley and was much cleaner and well preserved. I would never go back to the Bentley, unfortunately. The hotel needs work.
Sheri
Sheri,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 11 日
It is a very nice place for a solo traveller and family as well. The staff are very courteous, welcoming and always ready to help. I enjoyed every bit of my stay as it is close to town and accessible to everywhere. 👍
Olamide Stephanie
Olamide Stephanie,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 5 日
It is a very nice place for a solo traveller and family as well. The staff are very courteous, welcoming and always ready to help. I enjoyed every bit of my stay as it is close to town and accessible to everywhere. 👍