希洛城堡夏威夷酒店

Compared with our terrible experience at the Royal Kona Hotel, this hotel is much better in every aspect. The staff is very friendly and helpful. Thanks to the staff who was on duty when we checked in on Dec. 24 evening and thanks Betty for helps! The location is perfect, besides a local park, beach and a little bay for swimming. The room is spacious and the beds are comfortable. The best thing is the hotel keeps laundry open and offers free and convenient underground parking. The only downside is that the TV is a bit small and the beds could be queen sized. Overall, a wonderful family vacation experience!

The check in was easy. The room was clean and spacious and well equipped. The bay view was beautiful, nice little lanai with table and chairs. Easy walking to beautiful parks. Will stay there again!

We checked into our hotel after a long flight, quite tired, and ready to settle in for the night. We first went to use the shower to refresh from our flight before bed. Unfortunately, I found a half used bar of soap in the corner of the bathtub. I started looking at the shower/ tub more closely and found soap scum on the soap rack and little black flecks in another side of the tub. Needless to say, it didn't look like had been cleaned from the previous guests. This especially disappointing given the advertising around expanded cleaning protocol during the pandemic and felt potentially unsafe in the room, as a result. We were offered another room when we reported out to the front desk, but unfortunately the next room had mold growing on the carpet in the corner and smelled quite damp and musky. My partner has mold sensitivities and so couldn't accept the only replacement they offered. We were forced to accept one of these two disappointingly upkept rooms or sleep in our car, as it was too late to find other accommodations on such short notice. Do yourself a favor and skip this hotel.

Negative: Reservation was for a King sized bed, got two double beds. The air conditioner was too cold and then too hot, even when we adjusted it. Only enough shampoo and conditioner for one without asking for more. Positive: Great Lobby, hot bath water, clean, very conscious of the COVID-19 situation, great location.

The grounds, lobby and rooms were exceptional. Would definitely stay there again, however, room ceiling had a long crack in the texture. Also vent for AC was in a fixed position, would have been nice to redirection air flow manually.

Room was clean and nicely decorated. Staff was friendly and helpful. Will definitely stay here again

Comfortable beds, clean, close to everything you need.

The coqui frogs and the location to so many different awesome things!

Location great Room clean Beds confortable Few interactions with staff because we were visiting family in hilo

The view was nice and nice Hawaiian feel to the hotel