The service was subpar, and the ladies at the front desk were rude and not helpful. The alarm sounded at around midnight. It turned out to be a false alarm with no other explanation or apologies.
Howard Shing Ho
Howard Shing Ho,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 26 日
1) the power in the washroom didn't work
2) the telephone didn't work
3) there was a false alarm on the last day of stay. Can understand false alarm happens, but there is nobody explaining to or guiding the hotel guests
Fai Hung
Fai Hung,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 14 日
Nice view
yang
yang,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 5 日
Wai Kit
Wai Kit,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 18 日
The overall stay was nice ngl. Unfortunately the you may run into a couple of d head staff here and there.
Shiquan
Shiquan,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 12 日
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2023 年 12 月 28 日
Yan
Yan,2 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 22 日
Great ocean view room, but there are some bird noises on the other side
Han
Han,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 5 日
Katherine
Katherine,1 晚行程
Expedia真实住客点评
6/10 好
2023 年 9 月 14 日
Worst check in experience in Hawaii, but other staffs are nice. Everything is up to a 3 stars hotel. Location is good, surrounding area is good. Lots of parking.
WAI
WAI,2 晚行程
Hotels.com真实住客点评
6/10 好
2023 年 4 月 24 日
是比較老舊的度假村飯店,但很多設備和資源都要再額外付費,其他都還OK
KAI MING
KAI MING,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2022 年 7 月 25 日
空调很老旧,声音大,漏水。还好服务员很快帮我们更换房间
Jason
Jason,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Lavinia
Lavinia,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 28 日
Great location, good hotel.
Awesome location, right on the water with a great view of the bay. Walkable to water and some restaurants.
Condition generally good, though starting to show its age a bit. We only got one chair on our balcony and didn't get a second even when we requested it our first day. Only got two towels as well, but desk have more when requested.
John
John,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Excellent stay
Very friendly, good food, room clean, good view, nice pool and location was great.
Christine
Christine,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Very nice service and close to where I needed to be.
Farrah
Farrah,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Great location in
We had an ocean front room on the 7th floor and it was amazing. We enjoyed waking up and hanging out on the balcony with a coffee while looking for animals in the water. The room was very nice and clean. The hotel was a great location in Hilo, right next to a park and easy walking access to Coconut Island. We enjoyed supper and breakfast at the oceanside cafe. The welcome cocktails were a great addition and so yummy!
Nathan
Nathan,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 13 日
Robert T.
Robert T.,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 8 日
The hotel desperately needed a face lift. Upon check in our towel rack was hanging off the wall, all the wall paper was rolling off the walls and finger prints all over the glass
Kenneth
Kenneth,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Mai ka’i!
Room was clean and bed was comfortable.
Extra pillows and towels requested were brought to room quickly. Appreciate being greeted by staff upon entering property. A smile goes a long way.
No open breakfast like before but they do give a coupon for $10 off sit down breakfast at restaurant. Great views of Mauna Kea!
Valarie
Valarie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Beautifu and convenient location! Family of 6 with two rooms. Wish there was conjoining rooms (door in between) but they did their best to get us side by side. The view outside our room was ANAZING! The restaurant is VERY expensive so we just ate outside the hotel. Uber eats does deliver as well. Close to all fun things like volcano park 50min drive, and farmers market 5-10mins away (we did rent a vehicle). Pics from 8th floor on the backside of the hotel. Overall great stay.
Eddie
Eddie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
It was really nice
Farrah
Farrah,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
Cobro de más
No me gustó que me hayan cobrado independiente una tarifa especial de más de 100 dólares por quedarme en el sitio. Sentí que me robaron ya que NO estaba en la información cuando uno reserva de este pago