Unclean and unsafe
No hot water
Broken door latch
Broken toilet seat
Burns on the table
Last nights takeaway in the bin
Ants on the coffee table
Duct taped power cable on the table lamp
No shampoo, no soap
NO HOT WATER
David
1 晚商务旅行
8/10
No fuss room but very clean and relatively quiet. Parking was convenient and safe
Angela
1 晚行程
2/10
Really disappointed with this hotel. We booked based on previous wotif ratings.
When we arrived we were given a key to room 9 (family room as booked). The room had not been serviced and was still dirty as left by previous guests.
Allocated another room. Key did not work. Manager used pass key to get in. Not a family room, just 2 beds and a sofa bed. Asked if child could sleep on sofa and we reluctantly said yes but that we were in a rush to get to a wedding and that room service would need to make the bed up.
On return to room at 9pm, bed had not been made up. Called manager who sent lady up who had no idea how to manage, using seat cushions as pillows until we asked for proper pillows.
Outside areas were dirty, kettle inside room was just disgustingly old and dirty so we didn’t use it.
Only positive was that it was quiet.
Poorly managed with no attention to guests. I would not recommend this. $267 for the one night.
No apologies from managers/reception.
Mark
6/10
Quiet. Tired looking.
Cindy
2 晚行程
10/10
Dianne
1 晚行程
10/10
Very hard Pillow
Lyle
1 晚结伴旅行
6/10
We were there for a week and saw absolutely no staff. Our room was never serviced and we had to purchase more toilet paper. When reception was rung nobody answered.
Katharine Jane Burnett
7 晚行程
8/10
Older style accommodation. Clean and tidy, just ageing.
Paul
1 晚行程
8/10
Rooms are good. Bed was comfy. Pool was great . Exterior of property incl lift, tiled areas, car park and stairs need a good clean. Nothing a good broom and high pressure hose couldn’t fix. We stay there regularly
Kevin A
2 晚行程
10/10
Having been to Bendigo many years prior it was a return visit for us. Staff at reception helpful and efficient.
An opportunity to catch up with family in this city. Easy travelling to a convenient location.
Driving was easy and location was near a service station for us when leaving
Christian
1 晚家庭旅行
10/10
Robert
1 晚行程
10/10
It was clean comfortable bed great pool, quiet great customer service
Robert
1 晚浪漫旅行
4/10
Victoria
3 晚行程
10/10
Easy check in/out.. no drama.. quiet location.. comfortable room & bed
Wayne
1 晚行程
8/10
Was excellent
Ben
2 晚商务旅行
10/10
Had a great stay here! Have been before and will be back again!
Thank you Best Western!
Donna
1 晚家庭旅行
8/10
Excellent
Ben
2 晚商务旅行
8/10
checking in was very awkward and a bit frustrating as no staff in reception, did not see any staff all weekend
The rooms are large, basic but comfy and very clean but the pool looked like it had not been cleaned for a long time
Karen
3 晚浪漫旅行
10/10
Dianne
1 晚行程
6/10
Lisa
1 晚行程
8/10
External to rooms was unkept eg all tiled areas very dusty including large good courtyard and stairs, ashtrays left uncleaned for what appears weeks, but inside roomy rooms they were clean and tidy and well serviced as was the pool.
Noise from neighboring home was unacceptable and police could have been called but no staff in attendance and difficult to contact.
Vair
2 晚行程
8/10
The rooms were very spacious and comfortable, the bed and pillows were great. Check in/out was very easy.
However, the rooms need better soundproofing from people passing the walkway in front of the room (especially entering/exiting the kitchen early in the morning) and there were some minor cleaning issues (dirty mug, stain on couch).
Linda
1 晚浪漫旅行
6/10
Very average hotel room. I wouldn’t return due to lack of facilities and room standard.
Reception very low key. Handed key and staff walked away.
Not the most welcoming place really. Didn’t expect any fanfare but a smile wouldn’t go astray