Falta personal, el hotel esta casi vacio de person
Muy bien el lugar, siempre la garantía Sheraton es de gran calidad
carlos
carlos,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 29 日
Pros & Cons
Pros:
Close to the airport and busstation.
Quick check in and check out.
No paperwork.
Cons:
No airport shuttle service.
The room lacked good aircondition.
The aircondition was very loud, placed on the floor and water leaked out on the carpet.
The food choices were not great.
The service staff didn't know the menu.
Coffee machine broken down.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 28 日
service non existent
Told me check in at two after a call
so arrived. room ready at 3:30. They tried to charge me for the other person which was paid for. It took a long time to find it but found the receipt Arguing with them for ten minutes. They would not accept was I telling them. Then went to the buffet. The heaters for the serving trays were out. When we took the food back to the table realized it was cold. went back and saw the problem. They said "yes the heaters are out". Nobody told me before payment and they would not refund and let me order off the menu. It was horrible. The taxi from the airport is about a half a mile and they soak you. The whole island is built on overcharging gringos for everything. Way Overrated!
Frederick F
Frederick F,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 26 日
Nice stay.
Our overnight stay was comfortable and very convenient for shuttle to the airport. Staff was friendly and helpful.
Teresa
Teresa,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
Understaffed reception
Check-in was very complicated. There was only a single person at the reception, and he was clearly struggling with all the things he had to do at the same time. Won't blame him, he remained calm all the time, despite the pressure. I think that a hotel like this they should have enough staff at the reception to be able to give the arriving persons the right attention. The receptionnist was struggling with some organisational problems of other hotel guest and was completely neglecting the arriving ones. After waiting for more than half an hour he finally was looking after us.
Otherwise a nice stay
Juan Carlos
Juan Carlos,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Leonie
Leonie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 5 日
EDGAR
EDGAR,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 28 日
Joyce
Joyce,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Melissa
Melissa,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 24 日
Aegis
Aegis,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 24 日
Aegis
Aegis,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 23 日
Aegis
Aegis,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 21 日
Sergio Barusch
Sergio Barusch,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 20 日
Jose Antonio
Jose Antonio,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Great stay
Check -in takes too long. Breakfast is great. Friendly staff
Terry
Terry,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 16 日
Overpriced lousy food and no service
Worst food ever. I bought a 20 buffet dinner and everything was cold. They knew the heating elements were not working said nothing. I complained and they said " oh you want your food hot". It was worse than school cafeo. I paid for two people. They said I only paid for one. I needed to find the first receipt that said two people. I got there 30 minutes befy check in . They said no problem wait your room is almost ready. Check in was at three I got my room at 3:30. The facility is ok they just need someone who knows how to run a hotel