This was a private unit within the hotel. No soap/ shampoo at check in (took them until the next day to address). Towels were stained. Weird pillow on the couch was stained. Unit in below average condition. Not acceptable.
William
2 晚行程
2/10
We originally booked at SunDestin. We wanted to stay in Destin. The day before our trip we got a message we had been relocated to water edge at Ft Walton due to construction. We booked at Sundestin because it had a splash pad for the kids, a bar, a pool side bar, a hot tub etc. Water edge didn't have any of these amenities. Getting the message 1 day prior to our check in day was a slap in the face. There was not enough time to find a location where we could actually enjoy our vacation. We should get our money back or at least some of it back!
Dennis
8 晚家庭旅行
10/10
Gloria
4 晚行程
8/10
Huge construction project going on that wasn’t disclosed in information. Entire facility noise and racket from construction first thing in the am until 5-6 pm. Elevator totally sketchy and outside very dirty. Outside pools closed and kids splash pad closed. Told construction would continue for at least another 6 months
Dianna
5 晚行程
6/10
Douglas
6 晚家庭旅行
2/10
My room was dirty, smelled like smoke. It was under construction and i was not told prior that the floor was under construction. I booked it so I could sit on the balcony , read and enjoy the gulf sound and view. The balcony door was baracaded from the outside. There were construction materials and buckets and spare mirrors in my rooms. Construction noises which included loud drilling and banging started EARLY in the morning! I reached out to the front desk, hotels.com and Vacasa (because their name and number was on the refrigerator as the contact) All I got from them was, "I'm sorry." That was of no benefit to me! It was our 25th anniversary which made it worse! I was offered no compensation and we were booked for 3 nights. We left after the first night stay. The lady from Vacasa instructed me to "just let the front desk know if you decide to leave." I have nothing good to say about my stay or Sundestin Resort.
Alice
3 晚行程
8/10
hanh
4 晚行程
10/10
We have enjoyed our stay at
Abhijit
3 晚行程
2/10
Andrew
2 晚行程
8/10
Jessica
3 晚家庭旅行
6/10
Our specific room was fine, there is stains on the king bed and the pull out couch bed. Other than that it’s as described during booking and clean. There was a man that said he needed to inspect “access” to our room at 9am and knocked on the door Monday. There was also a huge group of boxes for decoration right outside of our door. Linda weird but the beach is great and makes it worth it.
Kristy
2 晚家庭旅行
2/10
Shouldn't be open during construction.. was a horrible experience
Luis
3 晚行程
6/10
We were told after we booked that the pool was under construction. Called and they said our area shouldn't be affected, but there was construction on our floor two doors down from us. Called for some sort of compensation for the noise and inconvenience. They gave us $157 back on a 5 day stay. Not enough in my mind for all the mess and their dishonesty. Will never rent from Vacasa company again and Hotels.com should take this property off their site until construction is done.
Elizabeth
5 晚行程
2/10
There was construction through the entire building. Only 2 elevators were working in the building with 18 floors. The actual unit was cleaned nor sanitized. Two of my kids sinus and asthma were triggered from the dirt, dust and debris on the out of the room entrance and balcony area. Also there were no accommodations.
Chante
1 晚家庭旅行
10/10
Delia
3 晚行程
2/10
El servicio fue horrible! Yo reservé la habitación para quedarme con mi familia para tener un buen fin de semana y cuando llegué ahí el servicio fue horrible! El hotel estaba en construcción y todo el pasillo donde estaba nuestra habitación cuando hablé con la recepcionista no me quiso hacer mi rembolso porque era con ustedes después llamé asu línea y supuestamente dijieron que me lo iban a regresar! Yo necesitaba mi dinero para atrás inmediatamente porque no tenía suficiente para reservar otro y tengo 2 niños pequeños y necesitábamos descansar todo por qué no me dieron mi rembolso inmediatamente me tuve que dormir en la calle con mi familia y tener una mala experiencia en destin!
Eli
1 晚家庭旅行
2/10
The hotel's location and the staff's service are excellent. However,
This hotel situation is not at all conducive to rest,
so I checked out one day early. Since I only stayed for one of the two days.
This morning, after taking a shower and coming out,
I made eye contact with construction workers going up in a gondola outside the window, which was shocking for me.
This vacation was completely ruined because of this hotel. I returned home today because I felt it would be more comfortable to rest at home.
Seungho
2 晚家庭旅行
8/10
Our stay was fine but the communication of construction and no use of the outdoor pool/splash pad was poor. I wasn’t notified until 2 weeks before with zero chance of a
Full refund, they did give me $120 credit. Originally they said i wasn’t going to be able to use our balcony as well, but our room was on the side of the building and we could use it. The condo was comfy but definitely needs some repairs/updating. Sink faucet was very loose, missing baseboards, lots of little things to make it more appealing for guests. Curtains didn’t cover entire patio as well to block light in the morning, and the screen door was ripped. Beautiful view from our patio everyday.
Courtney R
2 晚家庭旅行
2/10
The pools were closed, the hot tubs were closed, I was given a parking-lot view room instead of the ocean -view room I booked, and there were cockroaches in the kitchen. so basically, every one of the reasons I chose this spot was a lie. I checked out within 2 hours of arriving, went down the street to Pelican Beach resort and had a great time.
Ryan
4 晚浪漫旅行
6/10
Found out construction will be a few years !! No pool was available due to the construction and was told it would be available but June 1 2024
Barbara
7 晚结伴旅行
10/10
Excelente me gusto como siempre he venido varias ocasiones y es estupenda todo esta ahi cerca
Eladio
3 晚家庭旅行
10/10
The staff was very attentive and professional. We were impressed, we will use them again for our next vacation!!
Kevin Antonio
8 晚家庭旅行
8/10
Enjoyed our stay. Great beach
Tom
5 晚行程
2/10
Room was not cleaned and there were broken that were not replaced after notification and no one came to replace them.