When me and my family arrived we checked in with the front desk to receive our room keys for the night. Once we went to our room, we realized that the room key did not work. We went back to reception to request a new key in hopes that the replacement would open our room, we then tried the replacement key in hopes that that would open our room, but it indeed did not. It was about 8 PM and me and my family were in the cold, trying to get this situation sorted out. Fortunate for us reception was very nice in regards to the situation as she continued to try and give us replacement keys to try at our room. Last time that we went to our room, we ended up knocking on the door and a person was already vacating the room with his significant other. He was confused as to why we were knocking on his door and mentioned that he had been staying in the room since Thursday and we arrived on Saturday. We then went back to reception and told them about the situation and they ended up giving us an emergency room to stay in for the night. I just feel like they need a better system in regards to checking in their guests, but I’m glad that the situation was diffused and me and my family were able to be warm for the night.