The first problem we had was getting through the door to our room. The key card seemed to work, but the door handle would not turn. It took about 20 tries and much jiggling to finally get the door open - each time we returned to our room. It also was very difficult to open from the inside. The temperature in the room was a little warm and I could not figure out how to turn on the air. Once again, it took about 20 tries randomly hitting the many buttons to get the air on. We brought our dog with us (nice perk that the hotel is pet friendly). We took him for a walk down by the lake. He went down to the water and sunk up to his belly in mud. My husband also ended up with mud caked all over his shoes. We returned to the room and put the dog in the shower. The shower is open to the toilet (ADA friendly) which would be fine if the floor wasn't slanted in the wrong direction from the drain. Water (and mud) ended up covering most of the bathroom floor. Luckily I brought my own towels and was able to clean it up fairly well. In the morning when I took a shower, everything was soaked - including the toilet - and there was a lake of water 2/3 of the way across the bathroom floor. The bed was tilted down towards the head of the bed, so it felt like I was on an inversion board. The pillow was the thickness of a napkin. Also, the pool was out of service. I have very little nice to say about this stay. It was a roof over our heads and not much comfort.
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Great stay
Loved our stay here. We had a unit that faced the lake and we beought our furbaby, which made our 30th wedding anniversary perfect!!
George
George,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 9 日
Marianna
Marianna,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 9 日
Room was spacious, had everythung
Robin
Robin,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 3 日
HAERI
HAERI,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 3 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
Clara
Clara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 24 日
Great stay!
Our stay was amazing!! Service was great no issues checking and the cabin was very comfortable!!
Edward
Edward,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 24 日
View
I took my daughter and her cousin away for the weekend.I meant to book a cabin but ended up booking a standard double bed.I was bummed out at first but when I got to the property it worked out in our favor the hotel is closer to the lake with better view boat rentals and amusement park is close by
Ryahanna
Ryahanna,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 19 日
Steve
Steve,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Great get away.
We stayed in the hotel part of the location. (They have cabins also). The hotel secrion is right next to the lake. There is a dock to walk out on and take your paddle board out from.
2 blocks from the Village. Very nice hotel would stay there again.
christopher
christopher,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 17 日
No TV
No heater beds are not comfortable
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 16 日
Mikayla
Mikayla,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 15 日
Vigen
Vigen,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 15 日
Amber
Amber,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 13 日
Amber
Amber,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Great location
Beds were comfortable and room was spacious. Right on the lake. Walking distance to Village, restaurants and entertainment .
Marva
Marva,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 2 日
Erica
Erica,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Exelente lugar muy limpio, y el personal muy amable. definitivamente regresaremos .
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 26 日
Rodney
Rodney,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Chung
Chung,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Excellent Stay
We were greeted by a kind gentleman upon arrival. Our room was very clean and well appointed with a microwave, mini fridge and coffee maker. The electric fireplace was a nice touch! Our beds were comfy. The location is central to all Big Bear has to offer. Overall our stay was excellent. We can hardly wait to visit again.
Brittany
Brittany,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Nice cozy place
Nice clean room with wood floors, I brought my dog along, and it was comfy for both of us. Fridge, microwave, coffee maker. Cute fake fireplace too, for ambiance. Right near a “beach” on the lake which was nice, but a bit rocky and lake water was a bit gross looking there.