직원들의 서비스 마인드셋이 없음. 객실청소 요청했으나 항상 청소가 안되있고, 체크인 전 방이 준비된 적이 거의 없음. 호텔 내의 기타 부대시설 이용에 대한 안내도 전혀 되지 않음. 인력 부족이라고만 하는데, 그러기엔 쓸데없이 프런트에서 도움도 주지않으면서 여러명이 몰려있기도 함.
Ji hye
Ji hye,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 26 日
Nice average clean hotel
Other than the front desk trying to put us in a room already occupied the first time around, it was a fine stay. Clean.
Lindsay
Lindsay,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Rodney
Rodney,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 9 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 8 日
Price was right, stay was not
Pool was ice cold, only 2 towels in our room and both smelled like food and service wouldn’t exchange them out until after 2 days and we were leaving in 2 days. Breakfast looked good however we both were sick by the end of the day and most of the next day. We didn’t even go down the last day for breakfast, still couldn’t keep anything in us. We don’t plan on staying here again.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Kitty
Kitty,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 27 日
Not so great!
Stayed two nights no cleaning services after told they clean rooms and change towels daily, pool was disgusting and smelled terrible kids refused too use it, woken up by fireworks being shot off in parking lot at midnight!
Paul
Paul,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 24 日
Not a pleasant stay
I was with a group, they all had to switch hotels because their rooms were not ready by 10pm. Bar had limited beers, tender was pleasant. Cars got broken into, windows broken the next morning. I would not stay here again.
Benjamin
Benjamin,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
The hotel was up to date, the rooms were fairly clean and the place is in a great location. We spent 3 nights here and only had one complaint: the staff. The staff was not helpful at all. Anytime we were in the lobby, there were a line of people trying to check in and their rooms weren’t ready. The phones were ringing off the hook and never answered. At one point there were people camped out in the lobby for at least an hour waiting to get into their rooms. None of the customers had enough (or any) towels. This was brought up to the employees several times during our stay and we were promised that more would be delivered but they never were. Used towel, plungers and garbage bags were left in the hall and never cleaned up. They also promised at check in and that our whole party would be put in rooms right next to each other when in reality we were put 5 floors apart. We loved Columbus and will be back, but will not be staying here.
Jordan
Jordan,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 17 日
Checking in is at 4:00pm.
We got there to Checking in around 6:15sh and there had no rooms ready at that time, that was kinda weird. Then we waited for like 45 minutes to have a room. We got into the room and there was no hands soap and no towels. That was not good.
Maria
Maria,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Jacob
Jacob,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
Natalia
Natalia,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 21 日
The young girl working during the day was very nice. First night we had to change room because there was blood marks on the sheets. And as much as we paid I would have thought free breakfast.