Check-in was okay but left me uneasy. Two friendly clerks were present; one seemed supervisory, asking the other to program my key. When he shared my room number, the second clerk questioned it, implying something was wrong with the room. The supervisor confirmed it, but this exchange made me feel undervalued as a customer, like I was being stuck in a subpar room. I didn’t speak up and headed to my room. The hotel’s layout—split by a first-floor lobby into left and right sides, with stairs up and down—was disorienting. At 3 pm check-in, nearly all room doors were open, with housekeepers everywhere and unrenovated staff areas exposed. It felt like a dungeon or housing project, not a $290/night hotel. My room, downstairs on the left, was disappointing. Cobwebs in the window forced me to close the shade, losing natural light and making 3 pm feel like 9 pm. The room’s condition was poor: chipped, rusting paint, gunk around faucet knobs, broken wicker baskets, and a sink stopper that didn’t close fully. These issues made the room feel neglected and far from the quality expected for the price. I expected a comfortable, well-maintained space, but this felt like a $125/night motel. The staff’s friendliness was overshadowed by the unprofessional check-in and the hotel’s rundown state. For $250/night, I expected far better upkeep and a welcoming atmosphere, not a sense of being shortchanged.