After 12 hours of travel, you just want to get your shuttle and check in and get the keys to your room. I waited for the shuttle for 45 minutes in 95 degree weather the shuttle was a no show and finally got an Uber. Unfortunately, this was not the only mishap. I arrived and was immediately told my reservation was cancelled. I never received an email or notification, and the hotels.com app shows BOOKED and had a confirmation code. I showed this to the front desk agent, who seemed to be in a bad mood. He said, well that’s not what my computer shows. After 15 minutes of this, I finally asked if I had a room or not. I was exhausted and just wanted to lay down. He finally conceded and gave me a room, then charged an extra $50. Turns out this was a deposit, but he did not say that so when I said this is higher than the rate I booked he rudely said it’s a deposit, but I have to start over again. So after 1 1/2 of waiting I finally got keys to my room- #109. Turns out this is the loudest room in the hotel, immediately adjacent to the breakfast room and the pool. The pool had kids screaming and running 1 ft away from my window until 10:30pm, and the breakfast commotion started at 6am immediately followed by the loudest vacuum. It was not a comfortable or quiet room, but otherwise fine. I wore noise cancelling headphones the entire time, and checked out as soon as I was able to get an uber out.