Lincoln Suites has a lot going for it — the location is excellent, within walking distance of key attractions and transport links, and the amenities are modern and well-maintained. On the surface, it’s a solid property.
However, I have a major issue with how the rooms are marketed and described. I booked standard rooms for a larger family trip (4 rooms, 4–5 days), but upon arrival, all the rooms were in fact accessible rooms — something not clearly disclosed at booking. The small print on Hotels.com refers to “wheelchair-accessible doors,” and there’s a distant photo of what looks like a stylish wet room. In reality, the bathroom includes a very low toilet, a sink placed on top of the toilet tank, and a mirror positioned around 2–4 feet from the floor — completely impractical for most adults (I’m 6ft tall).
When I raised this with the hotel, they pointed to the listing on Hotels.com and refused to move or assist. Hotels.com offered a $150 voucher — which, frankly, doesn’t come close to compensating for the inconvenience of staying in the wrong type of room across multiple bookings.
My low rating is not because this is a bad hotel — it’s about transparency and accuracy. These rooms should be clearly labeled as accessible rooms so guests can make an informed decision. A good hotel with a poor experience due to misleading labeling and poor customer service when it mattered.