It's a great hotel, beautiful building and excellent location. Breakfast is fantastic with many choices. All food is fresh and tasty. Pity, hot items are just about warm. I prefer them to be hotter. Coffee is just lukewarm, definitely not hot enough. When mix with milk, coffe is just cold. These are just minor things and easy to be adjusted.
Staff service is not consistent. Many staff are great, friendly, helpful and caring but porter is very poor. Hotel lift is not in the group floor which is guests have to bringing luggage up 13 steps in two different levels to get to the lift. When I checked in on 9th March in the afternoon, the porter was there but just ignored and watched we dragging our luggages up the steps. Few days later when we walk out of Hilton in the morning, i saw a man dragging two big black suitcases down the step and again the porter was standing there and watch. Hilton hotel is 5 star hotel this kind of service level is appalling and need to be adress straight away.