Checking in was a nightmare. Our keys didn't work. They sent security up, but they didn't realize we were at the wrong room. Then only half the keys worked so we went down again, where they realized we were in the wrong room. We had to move three kids at 1AM. On top of that, they sent someone else to check into the room we were moving stuff out of and already had kids in the sofa bed. I feel bad they messed up so much. They offered a bottle of wine and late checkout, but we didn't need late checkout and they never sent the wine. They sent security up the next time with our party to find the room and check the keys, but that person told us she was worried the rooms may not be clean. It didn't feel like the staff were a team at all. A refrigerator didn't work in one of the rooms and the hair dryer didn't work in the other. It was all around a really terrible experience which is unfortunate because the rooms are great (though thin walls), a huge tub, and kitchen areas with basics.