My husband and I were eagerly looking forward to an unforgettable experience as we celebrated our 22nd anniversary at what was purported to be a 5-star resort. However, our excitement turned to disappointment as we encountered several issues that did not meet our expectations of a 5-star resort in terms of luxury, sophistication, and service. The hotel did not provide a shuttle service from the ferry port, so we paid 65 euros for a taxi to cover the 25-30-minute journey. Upon reaching the town entrance, we were surprised to find out that cars were not allowed, and we had to pay an extra 20 euros for a golf cart ride to the hotel because of this restriction and four pieces of luggage, we had no choice but to opt for the golf cart ride. This was unexpected and frustrating and added to our initial disappointment. Upon arrival, we were further disappointed by the lack of a complimentary drink or cocktail and the rushed, impersonal check-in process. Considering the high cost of our room, which was well over $1200 per night, we felt misled by the five-star rating and let down by the overall experience. Our deluxe oceanfront room, which we were told was one of the best in the hotel, did not meet 5-star expectations. The furnishings were lackluster and uninspiring Ikea-like furniture, the concrete floors felt sterile, and the lack of artwork made the room feel ordinary. Despite the stunning ocean view, the balcony and terrace did not provide the seclusion and comfort we had hoped.
