Great location in the middle of Vienna, super easy access to the biggest tourist attractions - but! - very unfriendly service at the front desk, no good morning no hello no goodbye, when we asked for extra coffee capsules to our room they didn’t come for half an hour. When we called reception to ask if they might have forgotten it they told us that they already had brought it. Obviously not! Otherwise we wouldn’t be calling… turns out they had delivered it to the wrong room.
The room was spacious, but could really need a refresh (paint coming off walls, mold in the shower). Also they hadn’t cleaned under the bed for ages… when we dropped a book, we were face to face with loads of dust and a sock from a previous guest