兰卡威威斯汀水疗度假村, 兰卡威

An amazing hotel brand with under polished hospitality services. Staff struggled to cope at full capacity and cannot receive instructions properly thereby leading to missed in room breakfast experience. Communication skills were inconsistent and below par expected of 5* hotels.

The hotel and setting are impressive. The rooms could do with a bit of updating. Nice big breakfast buffet with lots of choice and prosecco ;-) Beautiful but pricey spa, however, I could hear building works in another part of the spa during the massage, which wasn't very relaxing

The food was disgusting. Water tasted like chlorine and so did the Tom Yum soup. They need to fix this because we are paying such a high price for loca food but I’d rather eat outside the hotel

Room was dirty and bed sheet was used and with stain,i booked ocean view but i got garden view.

-Takes a long time for hot water to come when having a shower -Pillows hard to sleep on left us with a hurt neck and back -Aircon leaked water on the floor -Staff are very friendly and attentive -Breakfast excellent I found that paying $1700+ AUD for two days - they lack generosity, no complementary spa time for honeymooners, no complementary snacks as other private villas half their price range have provided. The Westin Private villa isn't so private anyone is able to look into the "private pool area" therefore it's not so hijab friendly. Unfortunately this place has let us down. We thought we would leave the "best" to last, but i would have to say compared to our previous villa, Westin hasn't left us with a great impression. Overall rating: 3 Stars and that is being generous.