普拉亚洛斯阿尔科斯海滩度假村酒店

Hotel overcharges, not hotwaterand rooms smell bad

1st room was not cleaned, 2nd room smelt awful and had no hot water. We accidentally booked as 2 people for 2 double beds. We were 3 people they charged us an extra 630 pesos. When hotels.com was the same price 1-4 people. We asked for it back and they refused. After surfing for muscles and simply shaving. I like hot water. This was very disappointing for the price. The furniture is old and not an issue. But the issue is they dont take care it with polish or restaining. Along with the smell made the stay not comfortable..

Jason, 商务差旅住宿 2 晚, 2021年06月04日

Hotels.com 真实住客点评

The hotel atmosphere was family oriented. The rooms were cleaned daily. The outside pool and restaurant area were nice!

Mayra, 全家住宿 4 晚, 2021年05月31日

Hotels.com 真实住客点评

Beautiful, centrally located, the bad and the ugly

The reservation through Hotels.com was awful worst service in the world, hotels.com said they couldn’t fix some thing I had to talk to the hotel. When I talk to the hotel did say can’t do anything because you’re booked through hotels.com and I know everybody out there has had the same experience. The front desk at the hotel were very unfriendly and not very helpful now besides that the hotel the maid staff the restaurant staff the pool staff all were out standing. But checking in and checking out and getting Our Covid test. We’re all drama. But everything else like I said the rooms were nice basic but nice. I have stayed at this hotel before but not experienced what I experience I don’t know if it’s changed ownership I blame both the hotel and hotel.com.

Michael, 全家住宿 4 晚, 2021年05月18日

Hotels.com 真实住客点评

Safe, Beach Front, Clean, Good Service

Went for my honeymoon Had a blast is in the center of everything. Beach right in front. Delicious food. So Safe and the service was 💯.

Christian, 与朋友一同住宿 4 晚, 2021年05月17日

Hotels.com 真实住客点评

Underwhelming but great location

The hotel has a great location with beautiful views. However, the staff was rude and the checkin process is a disaster. They need to update their computer systems and not need you to sign everything on paper. Also, the fact that you have to return your bracelets and they keep them on a paper is way antiquated. The food was not very good either for an all inclusive. Next time, we will stay elsewhere

全家住宿 4 晚, 2021年04月21日

Hotels.com 真实住客点评

My husband and I got married so we had a bunch of family in town staying at the same hotel. It’s location is convenient, but that’s all I’ll really say about this hotel. Our shower and AC both leaked the entire time we were there. The food at the restaurant was not great (if you are planning on doing the all inclusive). And the people at the front desk were not very helpful. The night of our wedding when we came back, they gave me a hard time for not having a wristband on and almost didn’t let me back into my room! ON MY WEDDING NIGHT. I was with my husband who had hidden his with a watch. My wedding planner had cut mine off for pictures. Luckily, I had the cut wristband in my bag and it wasn’t lost in the shuffle. Once I explained and pulled the cut wristband out of my bag, they gave me a new one. But that small interaction left a bad taste in my mouth. I would stay at another hotel in the same area next time.

Erika, 全家住宿 6 晚, 2021年04月21日

Hotels.com 真实住客点评

One of my worst experiences

The hotel is very noisy from the inside and outside, couldn’t sleep and had to check out after the first night

与朋友一同住宿 3 晚, 2021年04月08日

Hotels.com 真实住客点评

It was Just Ok

It’s a great location in a very busy area. Lots of restaurants around. We did get a partial ocean view room, but we didn’t get the view of the ocean. Instead we had a newly built wall where they made new bathrooms for the new restaurant there. But we did have a huge balcony with table and two beach beds which was nice. Also the room was next to room 144 which has been converted into a hallway for employees to access the restaurant. So all day and all night you hear one the door slamming and two the employees walking in and out. Secondly since the public restroom was next told you could hear everything that was going on in there.

omar, 住宿 4 晚, 2021年04月07日

Hotels.com 真实住客点评

Would stay again

The staff was amazing! The spa was amazing! Pool, beach and restaurants were amazing. COVID test was a breeze. The check in took sooooooo long, they need a very different system.

Rebecka, 住宿 4 晚, 2021年03月22日

Hotels.com 真实住客点评

Quick note: all inclusive for 1 night DOES NOT include lunch, unless you check in before 3:30. I got here at 6pm, and was told by 3 staff members I would get lunch the next day. They were all wrong.

全家住宿 1 晚, 2021年03月17日

Expedia 真实住客点评