Upon arrival, you’re greeted by an enthusiastic valet team—great if you’re ready to pay $53+ (plus tip) per day. Unfortunately, they either aren’t honest or are misinformed about cheaper parking nearby. Just FYI: there’s a lot caddy-corner from the hotel for $25/day (no in/out privileges), but valet staff insists other options are pricier.
Inside, you’re met with a strong signature scent—pleasant, but overwhelming, almost like it’s masking something; but it’s for sale at the counter if you’re interested in taking that with you. Check-in staff was friendly, which was appreciated.
We were in town for our son’s BMT graduation at Lackland AFB, so we weren’t in the room much. When we were, we noticed the A/C barely worked, the tub backed up during every shower, and the bathroom fan didn’t function—leaving everything foggy for a while. There’s a small fridge, but no microwave. Also, the double beds are small—not suitable for four adults. One of us ended up on the couch.
We didn’t report these issues during the stay because we were too tired to deal with room changes after long, hot days. We did bring them up at checkout, but the receptionist offered no apology or acknowledgment. The location off the Riverwalk is great, but overall, the stay fell short of expectations. We’ll likely stay elsewhere next time.