Front desk staff was very good and helpful with resolving a problem we had with our booking, which was something that was not their fault, but the fault of the travel site we used to do the booking. Anyway, the lady was very understanding. Our room was ok, but the bathroom had not been thoroughly cleaned. The sink counter and the faucet were both a little dirty, and the bathtub was also not as clean as you would expect! Also, the TV remote didn’t work right (could not change channels) and they couldn’t give us another one, so we just didn’t watch any TV.