I had a nightmare with my room and TV not working at all... gotnit sorted in the end but what a start for a night away in business. The 2nd room they gave me the door handle didnt work unless you absolutely shoved the handle up.... i normally use this hotel for convenience so was not at all happy with this...
Dale
1 晚商务旅行
8/10
Igor
1 晚商务旅行
8/10
Great location for the Ayr Festival that we were attending. The room was perfect for an overnight stay. We basically used the room to sleep in, so we never used any of the facilities or the restaurant.
It would have been good to have a fan or air conditioning as it was very hot during the night
Pauline
1 晚行程
2/10
Worst hotel iv stayed in. Late being checked in, free parking as adveritised costs £7. The hotel is so run down, no sleep at all with volume of other residents and virtually no souns proofing to the outisde. Beds are hard and horrible to sleep in, pillows genuinly felt like sand bags. Id say if its just a cheap room your looking for and just a bed for the night yeah this is right but at £137 for a twin room theres so many other options in the area. Premier inn and travel lodge that way you know what your getting. We ended up leaving and going home at 3am in the morning as the hotel was that loud.
Lee
1 晚行程
8/10
The location is great for a town centre and bus station staff were helpful and room was great good view comfy beds breakfast was good could be a little bit hotter stayed hear before and
Maria
2 晚家庭旅行
10/10
Ryan
2 晚商务旅行
8/10
William
1 晚家庭旅行
6/10
The pleasant lady who checked me in gave me an upgrade to my room and that was most appreciated, especially the wonderful view. The hotel is very tired looking and my room wasn’t cleaned to a high standard. One of the tooth mug glasses in the bathroom had somebody else’s toothpaste marks in it and the tv table needed wiping as well as the remote control. Everything could have done with a deep clean. My room carpet had a black thread on it (not mine) and what looked like burn marks on the carpet. Hotel doors were well worn and needed painting and the iPad I touched to confirm my parking arrangements was gritty to the touch. I wanted to wash my hands because of this. The downstairs cloakrooms were chipped and tarnished and the whole place needs a lot more care. The flooring I saw beyond reception looked absolutely filthy so expecting staff to work in that condition is a pretty poor. I choose the Mercure as it’s a known brand in a good location but it gives an air of neglect and I would be reluctant to visit that brand again.
Stephanie
1 晚行程
8/10
Christine
1 晚行程
2/10
D
1 晚行程
8/10
Mustapha
1 晚行程
10/10
Mark
1 晚行程
10/10
Lynzi
1 晚行程
6/10
Ian
1 晚行程
6/10
Enjoyed our stay! Wasn't impressed with menu options so ate away from the hotel. Had paid for a "privilege" room which we were really pleased with until we tried to sleep. Two of the three windows would not close properly leaving visible gaps. This meant that there was traffic and seagull noise all night. Will not be returning any time soon!
Struthers
2 晚行程
4/10
David
1 晚行程
10/10
Staff very helpful and cheerful
Terry
1 晚商务旅行
10/10
Wonder stay, cozy and homely feel.
真实旅客
1 晚商务旅行
10/10
Great hotel staff very friendly .Hotel is in a great positon.Beds very comfy room warm
真实旅客
2 晚行程
10/10
Great location easy parking close to shops and bars nice room quiet and friendly staff
Michael
2 晚行程
6/10
Fantastic large room with comfy bed. Pub next to it had people fighting which isn’t anything the hotel can control