A very basic hotel in a great location. With a few exceptions service very poor (one receptionist very helpful, the others couldn’t care less. Ignored multiple times at the bar so went elsewhere. Breakfast staff pleasant). The hotel is in a terrible state and it surprises me that Accor allow them to use their name (albeit falling off the outside wall). Room comfortable in cooler weather but very dated, and the building and decor are in an awful condition.
Graeme
Graeme,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
Parking Nightmare
A group of us were staying at this hotel whilst in Ayr for a para lawn bowls event. We all put out registration numbers into the iPad on reception and paid the parking to the receptionist. Fast forward we have all received “fines” from a third party company. They refer you to the hotel, the hotel don’t want anything to do with it and refer back to this organisation.
Stuart
Stuart,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
The staff where excellent very helpful
The hotel itself was very clean but the pilllows very uncomfortable plus some of the furniture in the bar area needs replacing or repairing
John
John,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Jade
Jade,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
garry
garry,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 14 日
Parking
Michael
Michael,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Clare
Clare,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 9 日
Nightmare at first.....
I had a nightmare with my room and TV not working at all... gotnit sorted in the end but what a start for a night away in business. The 2nd room they gave me the door handle didnt work unless you absolutely shoved the handle up.... i normally use this hotel for convenience so was not at all happy with this...
Dale
Dale,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 8 日
Igor
Igor,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Great for Short Stay
Great location for the Ayr Festival that we were attending. The room was perfect for an overnight stay. We basically used the room to sleep in, so we never used any of the facilities or the restaurant.
It would have been good to have a fan or air conditioning as it was very hot during the night
Pauline
Pauline,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 4 日
Worst in a while.
Worst hotel iv stayed in. Late being checked in, free parking as adveritised costs £7. The hotel is so run down, no sleep at all with volume of other residents and virtually no souns proofing to the outisde. Beds are hard and horrible to sleep in, pillows genuinly felt like sand bags. Id say if its just a cheap room your looking for and just a bed for the night yeah this is right but at £137 for a twin room theres so many other options in the area. Premier inn and travel lodge that way you know what your getting. We ended up leaving and going home at 3am in the morning as the hotel was that loud.
Lee
Lee,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
The location is great for a town centre and bus station staff were helpful and room was great good view comfy beds breakfast was good could be a little bit hotter stayed hear before and
Maria
Maria,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Ryan
Ryan,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 24 日
Internet not working even after complained, they tried to blame the weather. Not clean, furniture needs repairing. If my visit was not to bury my Mother I would have not stayed
Ann
Ann,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 22 日
William
William,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
This hotel needs work
The pleasant lady who checked me in gave me an upgrade to my room and that was most appreciated, especially the wonderful view. The hotel is very tired looking and my room wasn’t cleaned to a high standard. One of the tooth mug glasses in the bathroom had somebody else’s toothpaste marks in it and the tv table needed wiping as well as the remote control. Everything could have done with a deep clean. My room carpet had a black thread on it (not mine) and what looked like burn marks on the carpet. Hotel doors were well worn and needed painting and the iPad I touched to confirm my parking arrangements was gritty to the touch. I wanted to wash my hands because of this. The downstairs cloakrooms were chipped and tarnished and the whole place needs a lot more care. The flooring I saw beyond reception looked absolutely filthy so expecting staff to work in that condition is a pretty poor. I choose the Mercure as it’s a known brand in a good location but it gives an air of neglect and I would be reluctant to visit that brand again.
Stephanie
Stephanie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 16 日
Hotel needs refurbished out of date. The room was very dated. Furniture was terrible the windows were blown and need replacing. The views from the window are spectacular but were spoiled by the windows. Shame could be much more. Went for breakfast on the first morning the food was excellent. Also the staff were very helpful. Second day was terrible £14 each for the food. Nothing was ready had to wait for every single item. The receptionist had to help out. The breakfast staff not interested in any customer totally ignored everyone very poor. Never went back on the third day. Would not stay there anytime after that.
Could be a lot lot better.
Paul
Paul,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 15 日
The hotel is dated in need of serious updating, ripped furniture in the waiting area the room itself had windows blown the cupboards and drawers does not look good. The staff were fine some were polite others just answered you. Breakfast first morning was great but the second day was very poor.
Don’t think I would stay there again.
Paul
Paul,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 13 日
Christine
Christine,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Loved the view from my room room was big and roomy the staff very helpful clean and comfy