Excellent location, very close to Westfield shopping mall
Lai Yu Loretta
9 晚家庭旅行
10/10
雖然有廚房,但沒鍋子挺可惜的,其他一切都很好。
Mei-wen
6 晚商务旅行
2/10
非常不好
Hsiang Tai
9 晚商务旅行
8/10
The location of the hotel is quite good. The staffs are friendly. The laundry machines and the driers in the basement are well-designed and serves the hotel guests needs. Somehow, there is no pot, cooker and other necessaries to complement the kitchen facilities within the room, otherwise it will be perfect. The communication effectiveness with the housekeeping staffs can be further imrproved.
Separate email sent with photos showing the unhygienic condition of the room.
Peter
3 晚行程
10/10
It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.
Nikita
2 晚家庭旅行
4/10
For a lovely looking hotel, my stay was disappointing. It started with check in where they initially didn't have a record that I also booked breakfast. I provided them with my confirmation which showed that I had selected and paid for breakfast and after investigating from their end they acknowledged that this was the case and resolved the issue on their records.
When we went to our apartment, the room had a strong smell of cigarettes and it was clear that whoever stayed in the apartment beforehand was smoking in the room. As a none smoker with a child, staying in this room was not an option so I reported this to the reception and the Manager Victoria was amazing and came to the room and moved me to another apartment that was bigger than the one we were initially in.
When it came to going to bed, I was horrified when I pulled back the sheets. There were noticeable blood stains and other stains on the inside of the covers and also some on the outside of the covers on closer inspection.
Again I called reception and the Manager Victoria arranged for house keeping to come and change the bedding which they did promptly.
Breakfast was okay but I had to bring to the attention of the staff dirty plates and cutlery that was amongst the clean ones.
Finally the floor to the corridor where we was staying was not very clean and could have done with being swept up.
It was disappointing overall for somewhere that has a lot of potential. I wouldn't stay again.
Marcia Veronica
3 晚家庭旅行
4/10
Jennifer
1 晚行程
10/10
Michael
2 晚行程
10/10
Simon
1 晚商务旅行
10/10
Stayed a few times now, rooms are a great size, everything you need, could do with better pillows, but that a personal preference.
Phil
2 晚行程
10/10
Dilruba
1 晚行程
10/10
Check in and check out were seamless and easy.
Viraj at the front desk was always helpful and friendly.
I have been a Dorsett client since 2014 and it is always my preferred stay in London.
Alaa
6 晚结伴旅行
10/10
Divya
1 晚行程
10/10
Bernard
1 晚行程
10/10
Bernard
1 晚行程
6/10
The room had extras for accommodation. The shower did have a smell of mold. We told the front and they apologize. The beds are stiff and pillows too.
Enrique
1 晚行程
10/10
Trevlig personal. Bra rum med litet minikök.
Härliga sängar.
Fin utsikt över parken.
Anneli
3 晚家庭旅行
10/10
Vanessa
2 晚行程
10/10
Very nice stay in a great location for a gig at the Shepherds Bush Empire