The staff was very helpful & informative especially Casey & Milly
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Nice view
I loved my stay coz everything i needed was there, easy check in. Im very particular with cleanliness and i was so happy when i say everything i needed was there, broom, extra paper towels, soaps and etc. no inconvenience of asking for this and that coz you have enougg in your room for a family like.. i alsk loved the view
Joan
Joan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Dan
Dan,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Perfect location next to downtown Banff
Amazing to have a 2BD/2BA hotel so close to downtown Banff. We were within 2 minutes walking of a grocery store, liquor store, restaurants, ski shop, and coffee shop. Parking garage is attached to building so you don’t have to go outside. 2 hot tubs on the roof with amazing views!
真实旅客
7 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 10 日
Sandra
Sandra,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 12 日
DON’T STAY HERE if you have to use the pullout bed
My friends and I booked a 2 bedroom room that was advertised for 6 people total (2 beds & 1 sofa bed). The dishes all had a film on them upon touch (clearly not cleaned properly), but otherwise the room was nice and amenities were good too. When it came time to sleep it was a different story. We pulled out the sofa bed for our 5th guest and were astonished at what we saw. There were MUTIPLE hairs all over the mattress, I’m talking of all colours and sizes (obviously accumulated over time from multiple people) all over the mattress and the biggest stain on the mattress as well. It was absolutely disgusting and looked like it has never been cleaned never mind vacuumed. On top of that, the sheets for the sofa bed were also dirty and there was only a duvet cover and pillow with no case or sheets over it. I couldn’t believe how unsanitary it was. Our friend slept on the couch using the hot tub towels as a blanket as that felt like a cleaner option than the sofabed inside. After seeing the state of that bed, it made me question the cleanliness of the other rooms too and I honestly felt gross sleeping in my seemingly clean bed. If we had 2 guests that had to use that sofabed we honestly would have had to change hotels. I don’t know why Basecamp advertises that this room sleeps 6 when the sofabed is in that state. It is very disappointing considering the cost of the room. I’ve stayed at Basecamp resorts in Canmore several times and I know they have better standards than this
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 9 日
Luke
Luke,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
It was a great stay. My only suggestion is a much bigger sign at the front. Drive past it
Pilar
Pilar,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Très facile d’accès via stationnement. Proche de tout.
Sonia
Sonia,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
I would stay here again it’s perfect
Kristin
Kristin,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Tout était parfait! 🤩
super emplacement, lits très confortables, très propre, personnel super!!
a recommander définitivement! ☀️☀️
Annie
Annie,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Great
Great location great staff
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Perfect location
Ting
Ting,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 6 日
Great location, fabulous hot tub, compact rooms
Overall we were happy with our Christmas stay at Basecamp Suites.
Location is wonderful. Honestly you'd have a hard time beating it. It's next to the IGA and only a few minutes to walk to the meeting points for nearly all major tour companies (the high school and the train station).
The hot tub was AMAZING and we were surprised to find that most nights we had it to ourselves. We definitely weren't expecting that kind of privacy on the week of Christmas.
There were a few downsides - the beds were comfortable but something about the mattress was really hot. It was nearly like it was retaining body heat? It got to the point where my son had to sleep with the windows open (in December!) to cool down.
They value privacy. We didn't really speak to anyone much during our visit. It's all remote check in, staff are there but are inside a separate glassed off room. It's not a bad thing necessarily but it definitely felt a little impersonal at times. When we did need assistance, staff were available pretty promptly by phone.
Probably the biggest downside is that it is compact to the point of cramped at times. No bench space for makeup or toiletries much. Nowhere to keep luggage. With a whole family in the two bedroom apartment we were definitely tripping over things a bit.
We had a great stay but there may be better options for the price. I'd still be open to staying elsewhere next time.
Belinda
Belinda,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Sheldon
Sheldon,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 30 日
Good place to stay, parking is $30-50 per day though.
Jonathan
Jonathan,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Location was great, kitchen and all suite facilities were good. Enjoyed the roof top hot tub.
Pauline
Pauline,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Excellent location. Short walk to everywhere. Lots of dining option nearby. Room is very clean. Love our stay.
Mark
Mark,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 14 日
Day in Banff
We had a family night out to Banff. Location was great. Unfortunately no parking but there is a Parkade quite literally attached to the building.
Out unit was great for our family, love the bedrooms and the beds were comfortable. It would definitely be a good set up for a longer stay. I think a really good clean/upkeep check is necessary; definitely mildewing smell and one of the bathrooms smelt like old water or something super stale. They also have a warning about a cleaning fee if you don’t clean prior to leaving. I understand turning over rooms in a timely fashion but that’s hotel’s responsibility not the guests.
Nancy
Nancy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 12 日
Limei
Limei,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 11 日
Matthew
Matthew,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Fabulous location and great kitchen facilities. All the staff were friendly and helpful. Would definitely stay there again!