我們一行人共6大1小,所以租住了一間有3間房間的。由於早機,到達時還未有房間,但職員表示會盡可能安排,但因為酒店入住率較高,所以比較難安排,不過卻可以先為我們暫存行李,那我們便放下行李去市區觀光。
當我們再次回到酒店準備登記入住時,才被告知原來我們所入住的並不是登記處所在的大廈,而是三條街後的大廈,當時正下著大雨,風也很大,我們呆了完全沒有想過這樣的情況,但也沒有辦法,便叫職員把行李送過去,然後打算自行行過去,但其職員竟然叫我們自己拿行李過去,因為我們有很多人很多雙手(Well, you got so many hands right? You can handle by yourself),我絕對沒有想過酒店職員可以如此對待客人,如果你人手不足沒關係,可以告知我,但不是這樣的態度。
另外,當天晚上整棟大廈沒有熱水!當晚溫度只有8度左右,怎可能洗冷水澡?於是我打電話到前台(這是才發現房內的電話是壞的,只能用當地電話卡打電話),職員說安排人到房內查看,後來發現是真的沒有熱水,當時他說有2個解決方法,一是我們沖冷水涼(我理解不了為何這是酒店提供的解決辦法);二是他看看main building有沒有空餘的房間,然後讓我們使用它的洗手間,再回來睡覺,但他不確定有沒有房間,我們完全沒辦法接受所謂的解決方案!當時已經是晚上10時多,雨下得正大,第二天又參加了一日遊需要很早集合,經過多番交涉,職員才願意讓我們入住那間房間,但第二天必須退房(我一行共7人,但他們初時只提供1間房間,協商多次過後才提供2間房間),這樣的服務態度真的很令人失望。
就算後來我們到前台找經理投訴,他也只表示了遺憾,道歉了,說過了解然後給我們回覆,但最後到我們5天後退房都再沒有任何表示。
我退房當天想叫酒店幫我們召的士到機場附近的酒店,但職員只給了我一個當地的電話號碼然後叫我自己打過去。這樣的服務質素真的很失望。
整體來說,硬件來說是還可以,雖然原來一星期只有一次的housekeeping服務,浴巾要打電話要求才會給新的(舊的還不會拿走),垃圾要自己掉,垃圾袋也要打電話要求才會有,但員工的態度真的不行,若再到墨爾本,應該不會再住此酒店。
full seaview, parking is convenience, only AUD25 per day. All staff at concierge are very helpful.
hok yu
Hotels.com真实住客点评
4/10 尚可
2016 年 8 月 22 日
有漂亮的外表,但內裡比預期陳舊
三人房往了三晚,有漂亮的海景。此大樓外型很新,內裡很陳舊,應該出租了很多次沒翻新。租了停車場。但其他車子亂泊。check out 其間聽到其他客人投訴。
真实旅客
Expedia真实住客点评
8/10 很好
2016 年 3 月 10 日
Good apartment but the service is a bit remote
We stayed at Conder where wasn't any wifi in the lobby and had to go back to Sebel. We needed to go to Sebel reception to pick up the towels and toilet paper.
There are 3 buildings - and this was NOT per the description, so the photo for the pool is different, as are the rooms to the apartments.
Cons
-Worn furniture - faux leather dining chairs are disintegrating
-Shower head faulty - so we pulled the hose tight and no adjusting
-we stayed 6 nights- no room servicing
-Parking onsite is expensive
Pros
-We wanted to be in Docklands so nice location
-Pool was nice even though it was not the one as pictured
-room was pleasant even though much smaller than pictured
-nice to have cooking and laundry in the apartment (even though we didnt cook LOL)
Reception does set your expectation when you arrive, but this should be included in the description beforehand.
(I only took photos with people in it - hence not posting )
Angela
Angela,6 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 1 日
Accomodation
Booked for a family catch up but then found out we were in different buildings despite checking on booking that we were close. Had to change rooms half way through to enable to be closer. ( the staff were very understanding and helpful to facilitate this).Paid a lower upgrade fee of $100 but even though we moved to a 2 bedroom where we only used one the actual accomodation was disappointing after the initial 2 nights stay which was lovely. We were not permitted to view the room before the move due to it being occupied and probably would not have moved if we had. No air con in bedroom, older style furniture, worse views.
I also believe that a key lock on the door access would be safer with children as it's just a catch lock that a child can open so when the grandkids visited during their stay I had to put barricades in front of the sliding door.
Bradley
Bradley,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 23 日
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 25 日
部屋が広く使いやすい。
Tominaga
Tominaga,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Comfortable stay
Great stay though note that it is not the same high level view as what is advertised. There is no air conditioning in the bedrooms and had to remove the light globe in the hallway of the bedroom as to use the overhead fan you needed to turn this light off but it was wired incorrectly. Fridge was too large for the space in the kitchen so you had to squeeze your fingers in the gap between the fridge and cupboard. We were in the Boyd building across the road from the Sebel Hotel which was fine but note to used the indoor heated pool and spa you need to cross the road and ask for the pool key at reception which can take some time if reception is busy. Beds are firm and all pillows are high profile polyester so bring your own if the pillows don’t suit. Excellent biology products for shower and towels and washers soft and provided. No clean unless staying over seven days but can ask for more TP and dish washer supplies.
Graeme
Graeme,8 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 15 日
We got put in the Saint Elia building.
Condition of the property was good, decently clean. Would have been better if the property supplied tissues, some basic kitchen items like paper towel, water jug, cling wrap and foil. Extra cutlery would have been good too to actually make use of the dishwasher.
We stayed in mid Jan and sometimes outside was a bit noisier due to events / kids playing outdoors. But other than location was pretty nice and convenient to jump on a tram to head out and about
Yvonne
Yvonne,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 9 日
Spacious 3 bed apartment for a family of 6. View of docklands and city beautiful
Katina
Katina,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 29 日
Great stay
Great view. Awesome pool & gym. Nice restaurant but pity it isn't licenced. .
Simon
Simon,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 26 日
The apartment is really good. Work desks near at the reception is convenient while you are not checked in. Can walk to great restaurants and waterfront.
John Ryan
John Ryan,3 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 17 日
Great people, will definitely stay again
Peter
Peter,2 晚家庭旅行
Wotif真实住客点评
8/10 很好
2024 年 11 月 11 日
Easy to get in and out with the tram stop so close.