Everything about the stay, from the front desk and breakfast area staff, to the cleanliness of the room was awesome.
Brittney
1 晚家庭旅行
10/10
真实旅客
2 晚行程
10/10
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John
1 晚家庭旅行
4/10
Pool was freezing cold so my son was very disappointed! Gave up time with his friends at an outdoor pool because we thought the indoor pool would be heated as it stated on description …
真实旅客
2 晚家庭旅行
2/10
I had a reservation at this location because I was scheduled to attend a funeral the next day. Unfortunately, my flight was canceled. I was instructed to forward the airline cancellation email to the hotel manager, which I did. I also contacted everyone involved. I informed them that there were no other flights from my city that night or the following day. The manager requested proof of cancellation. I forwarded the email to two different accounts I received. When I called to discuss the refund, the manager did not answer. I have left my phone number at this location to be called back. I did not receive a call. I am hoping that this matter can be resolved.
sarah
2 晚家庭旅行
10/10
Kerri
3 晚家庭旅行
10/10
Dayton
1 晚行程
10/10
This hotel was excellent. Very clean, close to 64 and plenty of food, drugstore and shopping options within minutes. We felt safe and secure during our stay as well.
The highlight was our check-in and the above and beyond attitude from the front desk employee. She was such a warm welcome and continued to be, everytime we walked in and out of the hotel. We will continue to stay here from now on when visiting our child at CNU.
真实旅客
2 晚商务旅行
8/10
This is one of the few hotels in the Newport News area that i will stay with! I feel very safe here. Very clean. Great customer service. I visit the area frequently to see family.
Jessica
1 晚行程
10/10
It was nice . Rooms are a little outdated
Davida
3 晚商务旅行
8/10
Very convenient area. Great places to eat very close by. Not far from beach or military base. Overall it was a nice hotel, breakfast was included. Comfy beds. Indoor pool. Small airport close by too ☺️
Jennifer
1 晚家庭旅行
10/10
It was a real pleasure to meet Amy at the front desk. She was a joy, greeting us with a smile and a song.
The bed was super comfortable.
Mary Jane
2 晚家庭旅行
2/10
My stay was overbooked without notice!
Ashley
3 晚家庭旅行
10/10
David
2 晚行程
8/10
I stay 2 nights for my son uscg graduation I came with my family the first thing yes I came a little early because I was supposed to be in the graduation at 4:30 I they didn't let me go in I know the check in. Is at 4 but I think that is the check out is at 11 they should have all the room.clean by 2 at least we'll my next one was we went to took a shower omg the shower was broken it was running more water in the foset down that the one upper and my last one was we use a sofa bed and after we sleep my kids there I closed and we see big beds yes I didn't call the desk because I was leaving and they were dead but that was nasty and crazy they need more checks oh and the pool it was more frizzing in the pool than outside we couldn't get in they don't use heated in the water be prepared
idaitza
2 晚家庭旅行
10/10
Kathleen
1 晚行程
6/10
Kim
1 晚商务旅行
8/10
Front desk service was excellent, above and beyond. Had an issue with my room keys, which turned out to be user error on my part, front desk very patiently went up to my room and showed me the correct method. My only complaints were that the AC in my room didn't seem to keep up and the mattress was very soft for my taste but otherwise a good place to stay. Room was very clean. Coffee in the lobby was very good and readily available.
Richard Tharrington
1 晚商务旅行
8/10
I had spoken with a hotel representative a few days before our family trip about having an early check-in. She could not guarantee it but encouraged me to show up when we arrived into town and we could posssibly get in. Our trip was delayed because of heavy traffic, so we arrived only 30 minutes ahead of regular check-in. We had traveled for over 8 hours and were tired and needed to freshen up.
When I approached the desk to see if we could get into the room early to get ready for the baby shower we had come to town for, I was told we could not check in early [as she pointed to a family sitting in the lobby and said they had been waiting for over a hour]. I felt this person had no front desk customer service personality. Her tone was rude and belittling to us and to the family waiting.
Once we were able to get checked in around 8 PM...after the party...we found the room to be comfortable, and the buffet in the morning was sufficient. It was noisy in the hotel but once we were asleep, we didn't hear the noise.
Based on our experience, we probably would not choose this hotel in the future.