Stayed 5 nights and had multiple issues. First room had cockroaches. We were moved, but the second room had a leaking bathroom, followed by an unpleasant smell of sewage. We reported both problems and got zero resolution or compensation.
Service was terrible, staff was rude, including the towel attendant who slammed the window on guests. Breakfast, lunch and dinner was a daily scramble, with food being removed even while people were still eating. The entire resort was overcrowded and tall the pools were uncomfortably HOT.
For the price and the number of rooms our group booked (23 family members) this hotel was a major letdown. Would not stay again.
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 29 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 29 日
The food was on point at the restaurants. The beds were comfortable and the rooms got cleaned each day. The pools are nice and the service at the bars are great especially the theater bar with Alex very funny guy and great service....
I never did receive my $500 USD to use at the hotel though as it was offered on this app...
Joel
Joel,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Bryan
Bryan,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
ALEJANDRO
ALEJANDRO,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 21 日
Not good I had to pay an extra $400 for my daughter on the time of the booking I had booked for 2 adults and 1 child. The hotel arruged that it was 2 adults and 1 baby so I had to pay the $400 extra . Then when checking out we had to wait on a big line to check out waited for more then 30 minutes then they opened a new register for check out and they started taking people from a different line that were just coming in . Everyone in line waited furious
Antonio
Antonio,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Todo bastante bien. El personal se esfuerza para que tu servicio sea lo mejor posible. Lo único por lo que no doy 5 estrellas es por la cama!! Le pondría un 1/10 (si se pudiera). No sirve para descansar y es muy importante este punto en unas vacaciones familiares. Resto del servicio, amenidades, limpieza, etc todo bien.
Juan Carlos
Juan Carlos,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
DANIELA
DANIELA,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Irma
Irma,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Philip
Philip,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Fabian
Fabian,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 19 日
Mala experiencia
La limpieza no fue muy buena, el servio fatal nos robaron un telefono en mi experencia Riu ya no es buen hotel definitivamente no regreso a un Riu.
Alejandro
Alejandro,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Jebel
Jebel,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Excelente opción, buena comida y bebidas en un hotel todo incluido, la playa es bonita, habitaciones cómodas
juan pablo
juan pablo,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Amazing Place. Out full family enjoyed a lot. Will recommend
Muhammad
Muhammad,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
pleasant surprise
We normally don't stay at all inclusive resorts preferring to travel outside the resort to take in the local offerings. This was such a good deal we decided to give it a try. Nice surprise, the food choices were all good, the facilities well maintained and very clean. The staff as in most Mexican resorts extremely pleasant, flexible and accommodating. Our room was well appointed and comfortable and the hotel is located on one of the est beaches in Vallarta.
deloress
deloress,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Adriana
Adriana,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Bartender inside the lobby, Teresa, was excellent, super friendly, talkative, great service. Rooms were cleaned daily, new towels & sheets as well.
Martin
Martin,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 4 日
It took over an hour for my room to be ready… I understand about not checking in early but when it’s time to check in I expect my room to be ready ….
maria e
maria e,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Muy bien
Leticia
Leticia,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Irma Patricia
Irma Patricia,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 21 日
Mal cobro
Todo estuvo razonablemente bien solo nos cambiaron la tarifa de lo q reservamos y lo q nos cobraron L llegar !! Una diferencia de casi 3000 pesos mexicanos
Eulalio Juan
Eulalio Juan,3 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 17 日
No avia servicio ala abitacion
Julio cesar
Julio cesar,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
44 years
Our stay was nice the only complaint is the line we stood in to check in! We stood there for 2 hours no drink or any place to sit