When we first arrived, they attempted to put us in an ADA room that only slept four people, even though our reservation was for six people.
We asked for extra pillows because the pullout bed did not have any pillows, but they could only give us two extra pillows, rather than the three that we requested.
The worst part was the breakfast. Breakfast does not end until 10 AM and we arrived at 9:03 AM. They had already turned off the pancake machine that makes fresh pancakes. They also brought out fresh biscuits, but no gravy. When we requested the gravy 10 minutes later, the woman said that the cook would not be making anymore because breakfast was almost over. It was 9:15 AM. They had 45 minutes left of breakfast and they were probably 20 people still eating breakfast.
Also, the apple juice, orange juice and one other juice that came out of the machine was actually warm. Not room temperature, but warm. There's no ice available anywhere, so who wants to drink warm fruit juice?
Overall, I give this place too big thumbs down. The service was very lackluster, the room was just average, and the breakfast was absolutely horrible. We ended up paying for breakfast elsewhere.