The hotel was not as expected. There were no extra pillows or blankets. We had room for 3 people with 3 pillows and just one blanket. While I understand that this was an extended-stay hotel, however, that is not acceptable for a hotel and reservations for a family.
Lacey
Lacey,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 8 日
It smelled as you soon you walked in. Random people who lived there that seemed unwell who creepily talked to us. The room smelled. The fridge was rusted and not cold. There were oil stains on the cabinets. No dishware but we had a kitchen. We couldn’t get new towels unless we waited for our old towels to be washed. Didn’t have a stock of toilet paper and had to get more. Dirty. Gross. Would never recommend.
Tabitha
Tabitha,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
Teresa
Teresa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Would absolutly stay here again
Staff were amazing. The only thing that i wish I knew going in was that the name on the card your using has to match your ID so it made it a little frustrating to check in as we had to transfer money around to make sure we had a card that matched our id.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 11 日
First bad experience at an extended stay
Did not have the accommodations I paid for and refused to give me assistance. First time I’ve ever had an issue at an extended stay brand.
Doria
Doria,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 10 日
Service was excellent, hotel is dated and worn with not much to offer.
James R
James R,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Lateef
Lateef,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Great stay
Easy check in, plenty of towels, the entire room was extremely clean, first floor roo. request was honored.
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 2 日
Niksa
Niksa,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Anthony
Anthony,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 30 日
Dirty surfaces and false fire alarm
I checked in around 3:45 after 1/2hr wait for the front desk lady to appear then we went to the room it wasn’t clean I used clorex and cleaned the surfaces and at least they replaced corroded microwave and the broken chair. Then 4:30 I am done cleaning my son doing assignment due tonight and we had to leave the room due to fire alarm
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 28 日
Tiara
Tiara,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Employees are nice and attentive
Lilliam
Lilliam,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
My room was clean, its needs more lighting in the bathroom, needs more mirrors when your trying to get 👗
Peggy
Peggy,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 25 日
Spacious clean legit. It’s nice enough you’ll enjoy your stay just pick up some essentials before you go soap no good but overall not bad
college
college,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Great place
I’ve stayed in several places around this area and this by far was the best, not even close. Very clean, comfortable and great customer service. Definitely recommended
Felix
Felix,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
markese
markese,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Latoya
Latoya,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 20 日
I booked a double bed for this location on Expedia but when I checked in there was none available. So I had no choice but to take the one bed with a pull out couch. Not only was the pullout couch uncomfortable but felt like I was laying on just metal. And the tv was going in and out the entire day. Melba at the front desk switched the tv out once but never showed back up when I called again about it going back out. By then I just wanted a refund and to switch to the Cherryhill location. Expedia had no problem refunding me but I was told Melba at front desk would have to approve it. Well she not only refused to accommodate me because of all the room issues, but flat out told me she couldn’t do anything to help me because then someone would have to be inconvenienced in cleaning my room again. What a joke. I will NEVER stay at this location, “ The Pacilli” building in Mt. Laurel. I was highly disappointed. Melba at from desk did NOTHING to try and help me. Terrible customer service. I got much better customer service at the “Comfort” building Extended stay in my past experience.
Janavia
Janavia,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 17 日
This place really needs refurbishing. The carpet in my suite was in a terrible state, with holes in some places, and all the furniture was very tired and scuffed. The property details say that there is a hairdryer provided and there is not - I asked at the front desk if I could have one, and they said they didn’t provide hairdryers any more. Staff were pleasant enough. The laundry facilities worked well. Breakfast didn’t appeal to me. I had to report a screaming row that went on in a nearby room. It just added to the feeling that this place was a bit rough. I slept ok though. I wouldn’t recommend this place and I won’t be booking with Extended Stay America again as I think that accommodation should be refurbished before it gets to such a state.
Melanie
Melanie,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 16 日
A little outdated, thin walls, but comfy, clean, and decently priced. I had a great night's sleep and felt safe parking my motorcycle overnight.