4/10 尚可
2025 年 12 月 8 日
I had the oceanfront preffered pool plunge room ( a pool on the balcony) room 1445. A $3500.00 price for five nights.Super nice room. Here comes the problems...This is an older property that's under a renovations Dust everywhere. The elevator didn't work. So we climbed up 3-4 flights EVERYDAY. One day the phone didn't work so we couldn't order room service. They fixed that. Then one morning the water DIDN'T work. Yes, the water didn't work!!!! I called down it was turned on after 20 minutes or so but the water was never really hot after that. Now this last one takes the cake. We arrived at our room at about 11pm & our keys didn't work. Long story short they had to drill a hole into the door to gain access. That took about a hour. I'd had enough & complained to the property manager (Nelly) & the hotel refunded $1400.00. I read the reviews before I book a trip but you honesty don't know until you get there & have your own experience. For this to be a Secrets it's pretty underwhelming. No more than 3 stars.
Eron
Eron，5 晚行程
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