Disappointing Service & dishonestly from the staff
My family and I stayed in this hotel and experienced very unprofessional service and dishonesty from the night shift staff Jovane in this end of Nov.
We went back to the hotel at around 12:30 AM. We could not open our door after inserting the key card for a few times, so we went to the lobby and asked Jovane to check whether there was a problem with our key card. He checked our card and said there wasn’t any problem and asked us to try again. We then went up to our room again and tried again but the card still did not work, so we went back down to the front desk and told him our situation. At that moment, Jovane did not respond to any of our questions for a few seconds but let out a sigh as if we were annoying him. He expressed a very inattentive and rude attitude toward our family. He took his staff card and went straight to the elevator without saying anything. He inserted our key card after he inserted his staff card and successfully opened our door, but he blamed us for having a cellphone nearby causing the malfunction of the key card and lock. It was unreasonable for a guest to take the blame when there was no reminder to tell us not to have a cellphone near the lock. Even if we were to take the blame, the attitude of Jovane towards us was irresponsible. We ended up using 15 minutes just to get into our room "without a single apology" or even being treated with any acceptable or fair attitude.
Hon Piu
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 31 日
amazing stay as always very clean
Massimo
Massimo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Alejandra
Alejandra,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 27 日
Alejandra
Alejandra,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 21 日
Bad customer service
The TV has no signal we asked for help from the front desk promised us to send someone to fix it at 5:00 pm ended up nothing happened we asked for another another room since we haven’t touched anything in our room promised there is someone coming to fix the TV soon, then totally ignored the issue without apologizing.
Raghad
Raghad,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
Josh
Josh,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 19 日
SAKHON
SAKHON,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 19 日
Concetta
Concetta,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
hailey
hailey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Nancy
Nancy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 3 日
Angela
Angela,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Darlyne
Darlyne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Mason
Mason,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Justin
Justin,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Great jacuzzi
Room was nice although iron and ironing board were removed. Only had decaf coffee in room and kitchenette had only one fork one knife but jacuzzi tub was great and king bed very comfortable.
Barbara Jean
Barbara Jean,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Paresh
Paresh,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
ashley
ashley,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
Great staff , But
Staff was friendly, I was not aware of the building being under Reno’s, chairs stacked in hallway outside our room, had a dumpster for a view out our window, and a homeless person throwing litter in the bush outside our window, and our T.V. Did not work. I mentioned the tv to the front desk staff on the Friday when we checked in but was not resolved