WE DIDNT STAY!!!
Awful experience! We were seeing a show & booked this “cheap” option just to sleep the night instead of travelling home, instead we just travelled home
We decided to check-in about 4pm on arrive the place we could describe was a hotspot for a lot of unsavoury characters
After a short wait regarding our booking etc.. we we’re told on there system our booing was cancelled & there going to send us to there “Sister Hotel” reluctantly we went there & that place made my family & children uncomfortable so decided not to stay
Awful experience very unprofessional & when asked by staff what was my complaint there simply couldn’t understand. We watched show & drove back home
Hotel.com not being very responsive to help get a refund also how do there partner with a hotel like this
I made the mistake of choosing cheap option & I got the exactly what I paid for
Lesson learnt especially reading reviews!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
gareth
gareth,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Stay in London
Great place to stay. I have been before. Clean, friendly staff and has all the amenities. Free parking onsite as well
Bushra
Bushra,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 12 日
Not the best nights sleep.
Good for the price but the walls must be thin so you can hear the conversations of people in the next room very easily.
Martin
Martin,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 24 日
max
max,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 23 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Juha
Juha,14 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Sateesh
Sateesh,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 2 日
Gary
Gary,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 17 日
WORST HOTEL EVER
On arrival we were told that we will be accommodated to the 'sister hotel' on a different location as they were fully booked. Check in was absolutely chaotic. Sister hotel was brittania, which is known to be the worst hotel in the UK. We had the WORST night ever! The springs in the mattress were poking out, the room was in a loft on the top floor. We had two kids with us who kept on crying because the beds were actually hurting their backs. We asked the hotel for pillows when we arrived at 4pm and were promised that we will get them in the room when we come back. When we came to sleep there were no pillows, the ones in the room were more like pillow covers with no filling at all! Broken chair kept inside the room which was a hazard for my toddler! It nearly fell on him, thankfully I caught it in time. My husband kept insisting at the reception that we need pillows and he point blank refused. in the end we piled up towels to keep under our heads! The worst night we have ever spent in a hotel! NEVER EVER BOOK WITH THEM!
wajeeha
wajeeha,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Cheap basic hotel in right location
Very cheap London hotel, easy walk to town and station, free parking outside hotel.
Clean small basic room, but worth what you pay.
Mark
Mark,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 22 日
Just dont bother
Refused to take my only payment option i had for damage insurance, therefore wouldnt allow me to stay. Avoid!
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 20 日
Amran
Amran,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 19 日
Terrible stay, wouldn't recommend it at all.
This is one of the terrible hotels to stay in my opinion. see attached photos and videos
1. There was spiders in the room, see photo
2. There were flies in the room.
3. The lady in the reception didnt bother answering any questions rather was busy in her phone talking to someone all the time.
4. Room was nowhere near clean enough, including the carpet.
5. Kettle provided was not clean.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 11 日
Ankit
Ankit,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 10 日
Terrible
Worst customer service
No hot water in room
No heating
Reception lady was very rude
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 5 日
FLAVIO W
FLAVIO W,13 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 31 日
Rajinder
Rajinder,2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 30 日
Refund
I need a refund for this stay immediately. Service was terrible staff were dismissive and it was disgustingly dirty didn’t even stay in the room. Left after booking it
Siyar
Siyar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 23 日
Kie
Kie,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 22 日
Rat and roach infested found needles in drawers and under the bed staff were rude and not helpful couldn’t pay me to stay here