I recently stayed at Rixos Abu Dhabi, and my experience was far below expectations. Upon arrival, I was shocked to find that my room was not ready at all – as clearly shown in the attached photos. After raising the issue, I was upgraded to a higher room category, and late check-out was approved.
However, the room key was not activated for elevator access, which resulted in me being stuck in the elevator, going up and down aimlessly until I managed to return to the ground floor.
Overall, this was a dreadful experience. The lack of coordination, poor service, and unprofessionalism are unacceptable for a hotel of this supposed caliber. I would strongly advise against booking this hotel – there are far better options in Abu Dhabi in terms of quality, comfort, and hospitality.