Stayed here for 10 days, checked out after 9 as couldn't take anymore.
I stayed here a few years back and had a bad experience and they asked me for a second chance-MISTAKE!!! I paid for an upgraded room and if that was upgraded, I would hate to see the rest of the rooms.
We told them our TV was broken and nobody done anything about it?, I know you dont go on hols to watch TV but you do like to catch-up on the news etc.
5 morning in a row they had no towels at the pool and the staff were playing table tennis, (in uniform!!!) so had to go to reception to get them myself.
Had a power cut and then a the water was turned off for one whole morning, no toilet or shower.
When I asked for the manager, I was told they were in a meeting so I asked for them to contact me to discuss the issues......still waiting!!!
The management team are so unprofessional it hard to believe, I now know why Phukets business is so poor now and I think the staff know that this hotel is on its last legs - I WILL NEVER RETURN.