Our stay at Monte Santo Resort started well but quickly turned into a series of frustrations. Upon arrival at our 3-bedroom villa, we found an external door that was unable to be locked and none of the phones working. Reporting these issues to reception was futile, as the phones were apparently on back-order – a claim I found hard to believe.
The pool area was another disappointment. Despite a policy against reserving sunbeds with towels, this was ignored, making it impossible to find a sunbed during peak hours unless you joined in the same practice.
The villa had significant maintenance issues. Two bathrooms had baths that wouldn’t drain, and the third lacked a plug entirely. Maintenance eventually fixed the drains, explaining parts were missing – a baffling oversight. The worst issue came two days before checkout when a plumbing leak caused the downstairs bathroom ceiling to collapse, leaving two bathrooms unusable. Despite reporting this early, the response was slow, and a villa change was only offered late in the day, which was impractical as we were attending a wedding.
Other issues, like loose bannisters, added to the disappointment. Overall, Monte Santo Resort fails to meet 5-star expectations. Poor maintenance, lack of attention to detail, and inadequate handling of issues made this a stay we wouldn’t recommend or repeat.