0/10
We get here & have a hard time with parking. We park in the temp spot & try to check in. You need a card to get inside. Luckily someone was walking out when we were checking a 3rd door.
Front desk staff was VERY unprofessional. Asked my name, then asked for a booking #. I give him my phone so he can see my receipt himself. Finally finds it. I ask if he needs my ID or card. He shrugs & takes both, then just says he charged $150 to my card. There was zero warning or explanation of an incidental deposit. I ask about parking, he says “Street parking is free. Sorry if I seem off, just wanna get out of here, ya know?” He hands me the room key then moves on to the next person.
Well, street parking is NOT free. Had to find a parking garage & pay by the hour. Come back inside with our bag & realize he never told us ANYTHING. I ask front desk staff how to find our room & she rudely says “The elevator is right there” like I was bothering her.
We set our stuff in our room & notice an odor but we’re in a hurry so we accept it, change quick, & head to Target Field. Get back close to 12 AM. The floor of our room is now SOAKED (guessing leaking AC by location) & the smell is amplified X10. Smells like death.
I go to tell front desk. After making me wait absurdly long- tries telling me all other rooms are sold out. I show her a video. Rooms not stay-able. Tries forcing me into a queen with attitude. I refused, she was very rude. Another gal came & magically had a king. Awful.