Good services, nice location, nice parking facilities.
However, poor check-in (4pm) and check-out (10am) time.
真实旅客
8 晚行程
8/10
Miyuki
4 晚家庭旅行
10/10
真实旅客
7 晚家庭旅行
8/10
All the staff are Japanese? My god!
If hilton still like this,we'll never come again
yuguo
10/10
good location,one bed room with washing machine is quite useful.
Tim Liu
8/10
真实旅客
10/10
Very clean, plenty of room and amenities. Loved it!
真实旅客
1 晚家庭旅行
10/10
真实旅客
6 晚行程
8/10
Room was nice. The Hilton complex is very convenient and right on the beach. Food and drinks in the area is expensive. But that seems to be everywhere in Hawaii.
Good service as always. Staff always willing to help.
Chris
5 晚家庭旅行
10/10
We thouroughly enjoyed our staycation. There was plenty of space and everything we needed. The grounds were beautiful and we enjoyed the restaurants, shopping and of course the pool/beach.
Michelle
2 晚家庭旅行
10/10
young joo
4 晚行程
10/10
kim
6 晚行程
6/10
Our room was never able to connect to the wifi to watch any of our streaming services. While we only stayed here for 3 nights and did not spend a ton of time in our room, it was rather inconvenient to not have streaming services available in our resort suite in the evenings. Despite two visits from their IT department, they were never able to figure out why none of the TVs in our room would connect to the wifi.
Our ice machine in our fridge was missing completely, although the room service attendant quickly brought 3 bags of ice for us once he realized that we did not have a working ice machine.
The staff was friendly and helpful, but I'd say the hotel itself was lacking in some essential resources to be able to fully support the staff and guests.
Suzanne
3 晚家庭旅行
10/10
Very clean, staff was super friendly, and the amenities were wonderful! I would definitely return here for another vacation or business trip.
Mary
14 晚家庭旅行
10/10
Everyone was so nice especially the hospitality and front desk. We were treated exceptionally well! Jeri was the best!
Loved spending our vacation here!
Mary
7 晚家庭旅行
10/10
Betty
7 晚行程
8/10
真实旅客
2 晚家庭旅行
4/10
Horrible service at check in, front desk. Keanu really did not care. He kept on saying because we booked with a third party we have no priority. Therefore they gave us the worst possible room on the lowest possible floor. No effort was made to try to accommodate us. We will not stay at Hilton again.
georgia
3 晚家庭旅行
10/10
Was upgraded to a 2 bedroom ocean view room with a kitchen and large space. The facility is beautiful and clean!
Domenic
3 晚家庭旅行
6/10
The property was lovely and well-maintained. Lots of shopping and dining options and clean restrooms everywhere.
Carrie Anne
6 晚家庭旅行
10/10
Bernadette
7 晚行程
10/10
Michael
9 晚行程
10/10
Very nice rooms and comfortable enjoyed our stay
David A
6 晚家庭旅行
6/10
It’s fine. Lots of options in the Hilton Village. Units are quite small. Ocean view is more of a parking lot view with ocean in the distance