The room wasn't clean.
There was pubes in the shower door
The sink wasn't cleaned
The floor ripped my sock.
The coffee machine only had 2/4 coffee pods.
The staff on entrance were really friendly.
Clara
Clara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Veldig hyggelig personale, behagelige omgivelser
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 31 日
Lauren
Lauren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Richard
Richard,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Rita
Rita,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Miss Mary
Miss Mary,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 25 日
Classic Room review
Overall, my stay was okay. I was allocated a room on the Lower Ground floor. I could hear footsteps in the late evening from others staying at the hotel. No mini bar fridge to put cold drinks. Only terrestrial TV channels available. No facility for Apple iPhone users to screen mirror. Overall, had the feel of a basement.
Positives: really friendly staff; nice clean room, nice hotel lobby, nice dining/bar area
I got a bargain deal for a last minute stay. Maybe that’s why I was allocated the room I had.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Lovely hotel. Very boutique feeling with a great location. Nice breakfast and super service. Highly recommend!
Lynn
Lynn,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Nice hotel/Poor service
The hotel was really nice but the service level was poor. They failed to refresh our room and said it was down to a staff shortage. There was no communication other than when we asked at the reception desk. It was a shame as the hotel and breakfast was good and we would use it again regardless.
Kevin
Kevin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Kylie
Kylie,9 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Ryan
Ryan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
A gem in an excellent location
Quiet, comfy rooms, excellent staff, and super location close to parks, cafes, playground and the Richmond station.
Katherine
Katherine,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
The Selwyn- Home from Home
We stayed 3 nights in this hotel and from start to finish the service was excellent. We had booked one of the smaller double bedrooms; it was too small for us and next time we come we will book a larger room
Michael
Michael,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Egil
Egil,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Diane
Diane,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Cute Hotel in Richmond area of London
Great hotel in Richmond near the pub from Ted Lasso. They were cute rooms with air conditioning. Very close to the train station which made it easy to get where we needed to for our tours of London. I would recommend staying there and would return. Cute hotel with character with very pleasant staff.
Lynda
Lynda,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
Overall a very nice place with a good breakfast, first impressions were great however there was dirty mugs and dust all over our room
Adam
Adam,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
Good location.
Used as a stay over for Twickenham.
Kathryn
Kathryn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
The room was very small.
Julie
Julie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Very cute hotel in a great location to walk around Richmond
Sabina
Sabina,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Would recommend
Julie
Julie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Susan
Susan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 31 日
Alison
Alison,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 31 日
Bad Experience
We had fault air conditioning for our full three day stay which was not resolved in a satisfactory manner. This resulted in very poor sleep over three nights with the only solution offered being to call the receptionist during the night (every 2-3hours) to have them reset it when the stifling heat woke us. The window in the room also had no lock and could open fully (was this because of previous occupants of room 407 having the same issue?) . This is both a Health and Safety and security issue. I was eventually told the manager would discuss with us on our day of departure however they were not available so I was advised to email them !!! Also difficulties with the second reward room I had booked which took time to resolve. This was not a relaxing stay!!