Staff is nice but rooms are not what in pictures. Old carpeted floor is under "new laminate floors" so floor is soft and room stuffy. Duble room is quite small but bathroom is good size. Shower was very small and little bit dirty, and water doesen't come out how it should be.
Worst thing is that there are stains in sheets (even old blood stains, maybe from bedbugs) so that was very unfortunet. We hadn't issue with bugs so that problem might be old (still they should update sheets). Pillows are also very very flat, not like in hotels should be. All in all, staff was nice but rooms are far from 4 star. Hotel should be 1-2 stars, that people know what they are choosing. Because staff was nice, we didn't make any complains and just changed hotel after few nights.
Kalle Valtteri
6 晚家庭旅行
10/10
Diandra
1 晚行程
2/10
Mi dispiace dare questo commento ma ho lasciato l’hotel stanza 304 due giorni fa ed ora sono piena di punture a sangue di cimici da letto. Il giorno dopo aver dormito ho notato macchie di sangue sulle lenzuola bianche, erano piccole e sparse e la cosa mi sembrava stranissima. Non vedevo sangue sul pigiama che indossavo. Poi sono andata a lavoro ed ho iniziato a grattarmi su entrambe le braccia e collo , partí esposte durante la notte. Non solo non tornerò mai più in questo albergo ma pretendo anche un rimborso perché non è’ accettabile la mancanza di pulizia. Ovviamente le cimici compaiono spesso di notte attratte dal calore corporeo o avrei immediatamente lasciato l’hotel la prima sera del mio check in. Chiamerò anche hotels com
RAFFAELLA
2 晚商务旅行
8/10
Inga Lovise
1 晚行程
4/10
Not at all a 4 star hotel but 2 or best case 3. Also very noisy, could hear conversations from hall and from street. Superior room was not too bad but given the extra room upgrade cost, there are other better hotels in same price range to choose from
Helge
2 晚行程
10/10
Mohamed
1 晚行程
8/10
Osman
1 晚结伴旅行
10/10
Lucas
3 晚行程
8/10
Fine, with the exception of the WiFi, which was poor. It's possible that that was due to the room, as WindTre had poor data reception too
Daniël
1 晚家庭旅行
2/10
I ordered three single rooms for three people and paid in advance. When my employees arrived was evening already, they asked if it was possibility to get a double room instead of all three rooms since one person would not be arriving. The receptionist said yes but charged them an extra 50 EUR( for upgrade, even we had 2 extra rooms, they have not got a keys) before giving them the key. The room, which cost 270 EUR for one night, looked like the picture below..."
va
1 晚商务旅行
10/10
Perfeita! Hotel bem localizado, recepção MARAVILHOSA!! Nao tenho o que reclamar!!
Vera Lucia
2 晚行程
2/10
A few major problems, bed bug ridden room, becareful. Also, the wifi wasnt working and since i had to get some work done had to change hotels; they refused to refund me. It is very noisy both from construction and thin walls. The staff was very uncooperative. It appears the location is fair didnt stay long enough to find out.
MIGUEL
1 晚行程
6/10
saga
3 晚行程
6/10
Good experience overall, well located, clean, fine in general. I could come back.
I see the hotel more like a 3* than a 4*, and the customer experience could improve. I asked to stay a bit longer at the room and they asked me to pay an extra fee that was nearly the same to one extra night. These things make the difference and having no cost is a shame…
Manuel
2 晚行程
4/10
Emily
1 晚商务旅行
2/10
The receptionist is very slow , the longest check in time in Italy, ( 10 mins )
He is not focused, also some people still in the lobby and he asked me to read my credit card number and value date ,,,, he is not professional,