We stayed in the guesthouse and there was a water leak in the room. We noticed the leak around 8:00 pm. We notified the hotel and we were just given two buckets to place under the leak. Never were we offered a different room. When I brought this to the attention to the owner the next day we were not given any sort of discount and told that we ordered the “lowest rate room.” I told her that a leak in the roof is a structural issue and unacceptable. After discussing for several minutes the only amount of money she took off was the drink orders from the night before.
There were also a lot of bugs in the room and it had a musty odor. I personally did not feel this room was equipped for guests.
Kathryn
1 晚家庭旅行
8/10
Very nice and remote setting. Quiet. Great staff.
Jean
6 晚浪漫旅行
10/10
Warm, friendly, proprietary,
Adrian
6 晚浪漫旅行
10/10
This property is like living the best life possible. Costanza was the ultimate welcoming person. She shared the incredible history of this property from its original purpose of a tower in the 800's to it's sale in the 1200's & the stones being used to build the mansion for a wealthy family from Florence. During WWII it was confiscated by the SS who evicted the family & General Patton bombing it & kicking them out.
The original family returned, rebuilt it & still own it today
Mike
2 晚家庭旅行
8/10
Beautiful spot and wonderul hosts
Oded
4 晚家庭旅行
10/10
Johan
2 晚家庭旅行
10/10
Superbe endroit Tres calme personnel agreable Bien situe
francoise
5 晚行程
10/10
The owner has created a beautiful, harmonious setting with stunning view’s everywhere you look. We felt very comfortable as soon as we arrived, our every need was catered for.
Sue
2 晚行程
10/10
Stefan
9 晚行程
10/10
Beautiful property. Great staff. Well maintained grounds.
Todd
1 晚行程
10/10
Todo excelente, los mínimos detalles fueron atendidos en forma!!!!
Narciso
4 晚结伴旅行
8/10
Details a little fuzzy! Some written info on Wi-Fi, breakfast, check out time etc. would have been helpful. We were told verbally but when you get a lot of info at check in, written backup would be nice.
Steven
4 晚行程
10/10
Excellent stay in a very lovely and clean villa in Tuscany! A quiet and lovely place to relax. Very nice staff, excellent service and good breakfast with a view! Rooms were spacious and clean. Also, a very nice pool & bar!
Oskari
2 晚行程
10/10
Sehr freundliches Personal, leckere Weine und Getränke, gutes Frühstück und sehr ruhige Zimmer. Herrlich.
Alfred
7 晚浪漫旅行
10/10
Jerry Adriani
2 晚行程
10/10
Jan
6 晚行程
2/10
I would take the positive reviews of this hotel with a significant pinch of salt, they are not to be believed.
The bathroom was mouldy and there was a serious lack of detail to the cleaning. The water pressure made the shower barely useable.
There was loud water running outside our bedroom window all night, we advised the owner with no response.
The air conditioning in the room was very poor.
The pool area has many smokers, and apparently regular guests are given priority on sun bed allocation.
We booked six nights at a cost of over €1,000 and left after 3 it was that bad.
The owner is rude and has very poor customer service skills.
It’s very over priced and with avoiding.
Alex
6 晚行程
8/10
Lage und Art waren besonders und deswegen gut. Nicht schön war die Zufahrt (Feldweg). Für die Ausstattung sehr gehobener Preis!