Cais Urban Lodge puts you in a great location, within just a 10-minute walk of Commerce Square and Santa Justa Elevator. Also, Rossio Square and Lisbon Cathedral are within a 15-minute walk. Fellow travelers love the helpful staff and location. Public transportation is just a short walk: Rua de São Paulo Stop is 2 minutes and R. Vitor Cordon/R. Serpa Pin Stop is 3 minutes.
Cais Urban Lodge puts you in a great location, within just a 10-minute walk of Commerce Square and Santa Justa Elevator. Also, Rossio Square and Lisbon Cathedral are within a 15-minute walk. Fellow travelers love the helpful staff and location. Public transportation is just a short walk: Rua de São Paulo Stop is 2 minutes and R. Vitor Cordon/R. Serpa Pin Stop is 3 minutes.
At a glance
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Hotel size
30 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in/out available
Check-out time is noon
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Special check-in instructions
There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions and smart lock details; your host will greet you
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
Onsite parking available only on request
Secured onsite self parking (EUR 20 per day)
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Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 8:30 AM–noon
Services
Concierge services
Multilingual staff
Facilities
ATM/banking
Accessibility
Elevator
Elevator door width (inches): 55
Well-lit path to entrance
3 stairs to reach property
Room amenities
Be entertained
42-inch Smart TV
Cable TV channels
Home comfort
Air conditioning
Stocked minibar (select free items)
Sleep well
Pillowtop mattress
Bed sheets provided
Freshen up
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
More
Daily housekeeping
In-room safe (laptop compatible)
Guidebooks/recommendations
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Full breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 15 for children
Housekeeping is available for an extra charge and varies based on unit size
Parking
Secured self parking costs EUR 20 per day
Guests must contact this property in advance to reserve onsite parking
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Urban Cais Lodge
Cais Urban Lodge Hotel
Cais Urban Lodge Lisbon
Cais Urban Lodge Hotel Lisbon
Frequently asked questions
Are pets allowed at Cais Urban Lodge?
Sorry, pets aren't allowed.
Is parking offered on site at Cais Urban Lodge?
Yes. Self parking costs EUR 20 per day.
What are the check-in and check-out times at Cais Urban Lodge?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Cais Urban Lodge?
No, this hotel doesn't have a casino, but Lisbon Casino (10-min drive) is nearby.
What's the area around Cais Urban Lodge like?
Cais Urban Lodge is in Lisbon City Center, a short 2-minute walk from Rua de São Paulo Stop and 11 minutes' walk from Rossio Square. Travelers give top marks for the hotel's prime location.
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Reviews
Cais Urban Lodge Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.6
Cleanliness
9.0
Amenities
9.4
Staff & service
9.2
Eco-friendliness
9.4
Property conditions & facilities
What guests liked
Parking was convenient and easily accessible with a garage available on site. (5 reviews)
Internet worked well at this property. (5 reviews)
From real guest reviews summarized by AI.
Popular mentions
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Subway
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Reviews
8/10 Very good
Sep 23, 2025
Great location
Great welcome and good location for all that Lisbon offers . Quiet room considering it is within 100 yds of the ever busy Pink street area . Nice size room with really creaky floors , no kettle and only 4 hangers. Best hotel shower I've ever had 👍. Would use again.
Andy
Andy, 4-night trip
10/10 Exceptional
Aug 12, 2025
Highly recommend
Very pleased with our stay! Highly recommend
Dylan
Dylan, 2-night trip
10/10 Exceptional
Aug 13, 2025
Only one word to describe our stay.. EXCELLENT..
Beds are very comfortable, kitchen well equipped, very quiet and relaxing.
Lots to see and do within walking distance.
Perfect place to stay and relax.
Carlos
Carlos, 2-night trip
10/10 Exceptional
Jul 13, 2025
Good location, lovely spacious room
Verified traveler
2-night trip
10/10 Exceptional
Sep 1, 2025
Comfort and Convenience in the Heart of the City
⸻
We had a wonderful stay at Cais. The location is excellent — close to everything yet in a safe and quiet area. The room was spacious, very comfortable, and made us feel right at home. A special mention to Fabio, who warmly welcomed us upon arrival and made the check-in experience so pleasant. His hospitality set the tone for the rest of our stay. We would definitely recommend this hotel to anyone visiting and look forward to coming back to Lisbon.
Mia
Mia, 5-night trip
10/10 Exceptional
Jul 17, 2025
Very nice and clean hotel, well equipped with a Smeg fridge, an oven, a hob and a dishwasher. Suitable for family stay.
Jing
Jing, 4-night trip
10/10 Exceptional
Jun 21, 2025
The room was absolutely beautiful and the host was so kind!
Sabrina
Sabrina, 1-night trip
10/10 Exceptional
Jun 28, 2025
Great location to explore Lisbon with access to dining and shopping options. The Cais Lodge staff was very attentive and responsive when we had questions or needs related to our room. Easy access to parking as well.
Colette
Colette, 3-night trip
10/10 Exceptional
May 27, 2025
This stay was great. Staff is so friendly and willing to help. The room was spectacular, clean and quiet.
Alison
Alison, 4-night trip
10/10 Exceptional
Jun 2, 2025
Great location, amazing communication.
Brandon
Brandon, 1-night trip
10/10 Exceptional
May 25, 2025
We really enjoyed our stay. The staff at the lodge were helpful and attentive. The location is terrific for exploring Lisbon. We would certainly stay here again and plan to do so.
Diego
Diego, 2-night trip
10/10 Exceptional
May 15, 2025
Clean apartment in a great location.
Mary
Mary, 3-night trip
10/10 Exceptional
May 9, 2025
Nearby everything in walking distance. This is a really cute place!
Julia
Julia, 4-night trip
10/10 Exceptional
May 19, 2025
Host was great, very welcoming, friendly and responsive!
Hermanjit
Hermanjit, 2-night trip
10/10 Exceptional
May 26, 2025
Perfect!
Fantastic! Huge rooms, powerful shower, great location, amazing host.
Pam
Pam, 4-night trip
8/10 Very good
Jun 27, 2025
We arrived late 1:30 in the morning, but the Cais people were very accomodating. We were able to store our luggages until 15:00 despite check out time of 12:00, before leaving for our next destination.
BONA
BONA, 1-night trip
10/10 Exceptional
Aug 4, 2025
Wow room
A wow experience! First time I ever got a room with a private basement and a billiard table.
Checkin was troublesome - online checkin and needed to get in contact with the hotel to arrange arrival time (no reception). Hotel requests a creditcard approval on top of the hotels.com approval, which caused some troubles at checkin.
Tina
Tina, 1-night trip
10/10 Exceptional
May 17, 2025
Clean, trendy, and right next to Pink Street!
My husband and I had a great stay here! The check-in process is not like a usual hotel but there was someone on site to show us to our room and give us all the necessary information. The room was very clean, decorated nicely, and right downtown next to all the action.
Halle
Halle, 2-night trip
10/10 Exceptional
Apr 10, 2025
Great property
Rola
Rola, 2-night trip
6/10 Good
Sep 12, 2025
Not a Hotel
Firstly this is not a hotel. There is no reception and we had to wait for the arrival of the receptionist who was busy checking in others at another hotel.
No information or maps of Lisbon.
The room was comfortable but lacking a safe so we had to carry our valuables each time we went out.
Location was excellent but Lisbon"s stone streets made walking difficult (we are retired).
A dirty towel was replaced when we sent a message.
Carpark is across the street and convenient and even though it had been requested when we made the booking we had to pay additional for it.
All in all there are accessibility issues in getting there and unloading but communications were good.
Eddie
Eddie, 3-night trip
8/10 Very good
Jun 8, 2025
Great place although very cramped which does not show on the photos. Amenities also very sparse
Naoum
Naoum, 3-night trip
10/10 Exceptional
Dec 25, 2024
Great hotel
Xiao Yan
Xiao Yan, 5-night trip
8/10 Very good
Jul 12, 2025
Good location. Close to pink street. Walkable.
Very good location within walking distance to many shops, restaurants and main areas of attraction. Steps away from pink street. Communication was always very quick by using whatsup. We reserved parking ahead as space is limited which is just across the street and in a covered parking garage. At times we found our slot was already taken by someone else but we were able to reach the host quickly to help us resolve the issue. Has an elevator. Would recommend for exploring Lisbon.
Maria
Maria, 3-night trip
10/10 Exceptional
Oct 26, 2024
Great stay in a perfect location
Erika
Erika, 3-night trip
10/10 Exceptional
Jun 1, 2025
Very pleased with the propriety and the ease of communication with the manager. We were a little concerned with the fact that the hotel has no traditional lobby reception but everything went smooth. Thanks Manuel.