At Hotel San Carlos Plaza, you can unwind in style with three outdoor pools and a soothing massage at the spa. Savor delicious meals from two on-site restaurants, or browse designer stores for unique finds.
Enjoy your visit to San Carlos with a stay at Hotel San Carlos Plaza. Guests can indulge in deep-tissue massages, then grab a bite to eat at one of the 2 restaurants. Fellow travelers love the helpful staff.
At a glance
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Hotel size
173 rooms
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Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
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Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–12:30 PM
2 restaurants
Private picnics
Traveling with children
Grocery/convenience store
Children's games
What to do
On the beach
Shopping
Bicycle rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Water skiing nearby
Working away
5 meeting rooms
Conference space (244 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Wedding services
Porter/bellhop
Romance packages
Facilities
Terrace
Communal living room
3 outdoor pools
Designer stores on site
Spa services
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Premium bedding
Freshen up
Hair dryer
Towels
Stay connected
Free WiFi (speed of 25+ Mbps)
Phone
Food and drink
Chef
Free bottled water
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 250 to 300 for adults, and MXN 250 to 300 for children
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Also known as
HOTEL SAN CARLOS PLAZA Hotel
HOTEL SAN CARLOS PLAZA San Carlos
HOTEL SAN CARLOS PLAZA Hotel San Carlos
Frequently asked questions
Does Hotel San Carlos Plaza offer free cancellation for a full refund?
Yes, Hotel San Carlos Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel San Carlos Plaza?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel San Carlos Plaza?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel San Carlos Plaza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel San Carlos Plaza?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel San Carlos Plaza and nearby?
Have fun with nearby activities like cycling, hiking, and jet skiing. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include spa services.
Are there restaurants at or near Hotel San Carlos Plaza?
Yes, there are 2 onsite restaurants.
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Hotel San Carlos Plaza Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
7.6/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
6.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Beach
Food
Running
Children
Shower
Reviews
10/10 Exceptional
Sep 2, 2025
Great for families
Great family hotel. Right on the beach, 3 pools, water slides, and a carousel in the lobby!
John
John, 3-night trip
8/10 Very good
Jun 21, 2025
Buen hotel, cómodo y buenos espacios.
Jose Luis
Jose Luis, 1-night trip
10/10 Exceptional
May 8, 2025
Es un buen lugar para relajarse, la vista es genial para amanecer y atardeceres y en el restaurante del hotel se come riquisimo
Sonia
Sonia, 4-night trip
10/10 Exceptional
May 25, 2025
Un hotel 100%familiar
itzel
itzel, 1-night trip
10/10 Exceptional
Apr 12, 2025
Great hotel, family friendly, friendly staff
Ana
Ana, 1-night trip
10/10 Exceptional
May 5, 2025
Excelente hotel muy limpio seguridad y una atención de calidad
Alexander Ylerad
Alexander Ylerad, 1-night trip
6/10 Good
Jun 9, 2025
Went to a family wedding at the hotel. Kids enjoyed the pool, spa is really nice and good breakfast buffet.
Karla
Karla, 2-night trip
10/10 Exceptional
Jun 5, 2025
Muchas gracias muy lindo todo
Marianna
Marianna, 2-night trip
2/10 Poor
Sep 24, 2025
No tenían aire acondicionado
Ivan Alejandro
Ivan Alejandro, 1-night trip
2/10 Poor
Sep 22, 2025
No pudimos quedarnos en el hotel, ya que con menos de 24 horas de antelacion, se comunicaron para cancelar la reservación, alegando una falla en el aire acondicionado, pero sin darme otra opción más que el dinero o agendarme para otro fin de semana, cuando este viaje ya tenía planeado semanas. No voy a volver a reservar aquí para no arriesgarme
Matilde José
Matilde José, 1-night trip
10/10 Exceptional
Feb 9, 2025
Hotel padrísimo a la orilla del mar y cuenta con restaurantes donde se come muy rico
Aldo Cordova
Aldo Cordova, 3-night trip
8/10 Very good
May 19, 2025
Muy buena atención del capitán de meseros y de las Hostess
Alfredo Salazar
Alfredo Salazar, 4-night trip
10/10 Exceptional
Jun 16, 2025
Todo albercas playa
Yesenia milagros
Yesenia milagros, 1-night trip
10/10 Exceptional
May 26, 2025
Great!
Great!
Sendi
Sendi, 1-night trip
4/10 Fair
Aug 30, 2025
El hotel es muy viejo y lo malo es que no se ha mantenido en buen estado. La llave de la regadera se caía. El aire acondicionado hace mucho ruido. El área de alberca está bien. Para los niños los toboganes están padres. El internet no funciona.
Yuri
Yuri, 2-night trip
10/10 Exceptional
Jun 23, 2025
Excellent customer service
Maritza
Maritza, 2-night trip
8/10 Very good
Jul 3, 2025
Viejo pero iconico, de lo mejor que hay en San Carlos.. buenas albercas, comida rica en el restaurante pero abren tarde y no hay forma de tener una mimosa o michelada antes de las 12
sandra
sandra, 1-night trip
10/10 Exceptional
Apr 18, 2025
Hotel muy confortable, con lo necesario para pasar unos días de relax con la familia.Trato amable de todo el personal
Jorge alberto
Jorge alberto, 2-night trip
8/10 Very good
Jun 3, 2025
Bien buen servicio
Cesar
Cesar, 1-night trip
10/10 Exceptional
May 25, 2025
Amazing
Ana
Ana, 1-night trip
10/10 Exceptional
Mar 15, 2025
It was a perfect day for our family vacation the staff was very friendly and went above and beyond for our needs.
Deyanira
Deyanira, 3-night trip
10/10 Exceptional
Jun 20, 2025
Very clean. Lots of delicious food and restaurants. Friendly staff. Lots of activities. Everything you need onsite
Irma
Irma, 3-night trip
10/10 Exceptional
Feb 15, 2025
Me gustó la atención del staff y la ubicación del hotel