Does Brunel Hotel offer free cancellation for a full refund?

Yes, Brunel Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Brunel Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Brunel Hotel?

Sorry, there's no onsite parking at Brunel Hotel.

What are the check-in and check-out times at Brunel Hotel?

Check-in start time: 2:00 PM; Check-in end time: 6 AM. Check-out time is 11:00 AM.

What is there to do at Brunel Hotel and nearby?

Have fun during the warmer months with activities nearby such as cycling.

Are there restaurants at or near Brunel Hotel?

Yes, there's an onsite restaurant.

What's the area around Brunel Hotel like?

Brunel Hotel is in London City Centre, a short 4-minute walk from Paddington Underground Station and 6 minutes' walk from Hyde Park.

Brunel Hotel, London: Hotel Reviews, Rooms & Prices

6/10 Good

Oct 9, 2025

Hmmm. Where to start. The staff was very friendly and should not be blamed for the condition of the hotel. However, we booked a room with a double bed and a single. It had three small twin beds. And really they had no business putting three beds in that room. We had no place to put our bags. We had to step over them the whole time there. There was a lift but it only went to the third floor. The room was on the fourth floor. The ceiling was so low and slanted that our son, who is 5'10" hit his head at least ten times. There was a small open wardrobe but no drawers of any kind. There was also a general odd smell in the entire place as well. For the amount of money we spent, I would expect just a bit more.

Eric, 2-night trip

8/10 Very good

Jul 24, 2024

The area was great and the staff too rooms were small but comfy.

Saskia, 2-night trip

10/10 Exceptional

Jan 15, 2024

It was excellent, spotless clean, staff very helpful and firendly, great breakfast

Bernie, 1-night trip

8/10 Very good

Feb 8, 2023

Customer service was great. Area of the hotel was perfect for weekend holiday

Iiro, 4-night trip

8/10 Very good

Aug 27, 2023

Convenient, nice staffs

michael, 2-night trip

10/10 Exceptional

Mar 13, 2023

The location of the hotel was very good, the area was clean and decent, it was very close to the metro station. It was very good to have the breakfast option, we stayed in the family room for five people, the beds were large, the room was clean, it was so hot that we were overwhelmed at night. Brunel Hotel was a very good choice for us.

4-night trip

8/10 Very good

Jul 7, 2024

Value for money

Staff were lovely, breakfast was lovely. Room was small but had everything we needed, maybe the bathroom could do with a refurb. Only issue I had was the noise but it was good value for money and great location

Joanne, 2-night trip

6/10 Good

Aug 10, 2024

The family room was very small.

Kelly, 1-night trip

8/10 Very good

Oct 21, 2023

Everything in this hotel is small - but in a great way. The rooms are small but comfortable. The elevator is tiny but fun - the kids loved it! Breakfast area is very small, but the staff is SO GOOD at keeping food flowing and keeping tables cleaned/cleared so everyone can sit down. The food was top rate - REAL EGGS which is a rarity in any hotel. We'd absolutely stay again!

Lauren, 1-night trip

8/10 Very good

Jan 26, 2023

The is a perfectly okay hotel! Nice staff, Good location, comfy beds and an okay breakfast! If you are in London to experience the city and only need a place to sleep, this works very well. Expectations is according to price. Close to Paddington station, some restaurant and polite staff.

Cecilia, 2-night trip

6/10 Good

Feb 5, 2024

My room had issues with the doors and the shower wasn’t working. Breakfast was nice.

Ifeyinwa, 1-night trip

10/10 Exceptional

Jan 21, 2024

Me and my family was staying in for a week.Rooms clean,comfortable and cozy,breakfast EXCELLENT,so much choice for the breakfast.Stuff AMAZING,very friendly,respectful.Cleaning lady Mahima so sweet,lovely, respectful,with smile all the time,one big thanks to her and all other staff. I would highly recommend Brunel hotel,location is the best,close to transportation and shops as well. I would definitely stay in again!

6/10 Good

Apr 30, 2024

Lovely location! However, room bathroom was smelly, safety box did not work and there was no view from window. Due to these no more stars.

Jannika Mirella, 2-night trip

8/10 Very good

Apr 10, 2023

I love the proximity of the hotel to public transportation. Having a free breakfast is also a plus for me. They need to fix that lift and their floor. Every step squicks.

Diodinie, 3-night trip

2/10 Poor

Aug 30, 2022

This was by

Janet, 12-night trip

8/10 Very good

Aug 25, 2022

Good little hotel

Great location at the end of the Elizabeth line, so made getting into the centre of London easy. Nothing major to complain about. Rooms even with fan on was hot and had to leave window open 24/7. Pleasant and welcoming staff, bag drop off and pick up were excellent. For a 3* hotel though I would've expected an English cooked breakfast to be offered.

J, 1-night trip

8/10 Very good

May 22, 2024

Only minor problem was room was very warm at night with only window opening maybe 6 inches

David Duane, 7-night trip

6/10 Good

Apr 27, 2023

It was a good location if you’re interesting in being close to Hyde Park and Buckingham Palace. The facility is old so it made a lot of noise at night and the road it was on was also extremely loud. Only one light worker in the room.

Alyxandria, 5-night trip

2/10 Poor

Feb 27, 2024

Do not stay at this property. It was dirty and moldy and the bathroom showers failed to work. The elevator was broken the entire time.

Thomas, 6-night trip

4/10 Fair

Dec 14, 2022

Something to laugh about later

When we arrived, the rooms we booked were not available and the next day they had changed rooms for us without informing us. as with all moves, things got lost in the move. Poor breakfast buffet, the toilet did not flush every time, hardly any water pressure in the shower, water damage in the rooms, extremely much in need of renovation, dirty carpet. A Fawtly tower experience

Camilla, 4-night trip

2/10 Poor

Jul 1, 2022

Basic, unhelpful staff not clean

Hotel was dated, run down booked and paid for a large family room and ended up with a single. On arrival nobody was prepared to do anything about it. Appreciated that it was fully booked but getting the refund was laborious and painful. On check in simple questions were also difficult too. Room was not great, shower head broken, shower not clean enough. For £135 give it a miss!

Thomas, 1-night trip

4/10 Fair

Aug 7, 2022

Deeply disappointed

I was disappointed. I had made the reservation months ago for my family, then tried to cancel minutes later as a Hilton property was the same price. I was denied by property management. But during our stay we had cockroaches in our room. I killed 6 and who knows how many others passed thru. Management was not available except seemingly extreme early hours. No consideration for our discomfort.

Robert, 7-night trip

4/10 Fair

Jan 2, 2024

Picked this property because they had an elevator in the description and this was critical for me and travel partner. They had a reasonable cost so I booked two rooms for they are limited for two bed options. Very disappointed elevator out of service and no estimate when it would be repaired. Excuse was it was near the holidays (17th Dec) and could not find a repair person. Were there 3 days and did not see anyone attempting to repair. They accommodated us with rooms on the second floor. They also had someone help carry out bags up and down. Did not like having to climb stairs up and down to restaurant and entry area.

8/10 Very good

Mar 14, 2023

It was a Great Stay!

What made my stay great were the staff members of this hotel. On the day of check in, I was advised that the lift is broken and there will be a team member who will take the suitcase up for me. The breakfast was a bonus and enjoyed it. What made such a big difference is the Receptionist Blessita who was very helpful and understanding. 10 minutes prior to check out, my massive suitcase was damaged and I had to buy an emergency suitcase immediately. She accommodated me by extending my check out so I can buy a suitcase. Once I finally checked out she was very kind to offer tea as she can see how stressed I was. Even the housekeeper was very understanding and helpful. Overall, everyone in Brunel Hotel were amazing even the night Receptionist and the guy who brought my suitcase up to the staff in the Breakfast room. My room was cosy and I enjoyed my stay! Thank you! 🙏❤️

Geoffrey, 3-night trip

4/10 Fair

Oct 25, 2022

Dissapointing

We attended for a family stay and it was great that the hotel had a room to accommodate a family of 5. When we arrived, the staff were friendly, and we were able to check in earlier than planned which was amazing! The hotel itself is a 2-minute walk from Paddington station so excellent for getting out and about in London. We were disappointed with the cleanliness of the room, in particular the shower. The Shower door kept coming off the rails which was concerning as we had young children with us. It was however fixed promptly when we highlighted it. The breakfast was extremely disappointing. There were not enough tables for all guests and on one occasion my husband had to take food and sit in the hotel reception to eat whilst 3 of us took food upstairs. We were unable to book a breakfast time slot, so it was luck as to whether you got a seat. A disappointing selection of breakfast food with only eggs and beans as the hot option, alongside pastries and toast. When we were 4 days into our stay, we were advised the hotel had overbooked and requested we move to x2 separate rooms. Unfortunately, this was not suitable, and we had booked this hotel specifically as it accommodated 5 of us in the one room. The hotel blocked our cards, and we were unable to get into our room until we spoke to them which I though was rude and totally unacceptable. We had a great time in London but would not return to this hotel.

Gerard, 7-night trip

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Does Brunel Hotel offer free cancellation for a full refund?

Are pets allowed at Brunel Hotel?

Is parking offered on site at Brunel Hotel?

What are the check-in and check-out times at Brunel Hotel?

What is there to do at Brunel Hotel and nearby?

Are there restaurants at or near Brunel Hotel?

What's the area around Brunel Hotel like?

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