We recently stayed at Best Western hotel in Troyes and had an overall good experience.
The city itself is incredibly charming, well worth a visit, with beautiful restaurants and a warm atmosphere.
The hotel maintained a high standard, with spacious and comfortable rooms.
Its proximity to the city center was a definite plus, making it easy to explore the surroundings. The breakfast was good.
However, our check-in came with an unexpected twist. We were informed that there was an issue with the room cleaning, and as compensation, we were given drink vouchers. Unfortunately, these only covered a single beverage—either a soft drink, beer, wine, or water. A missing room cleaning service in exchange for a Coca-Cola didn’t quite meet our expectations of a 4-star hotel for more than 300 euros per night!
A more substantial compensation, such as a discount or an additional service, would have been appreciated.