We got transferred from the newer, better-rated hotel (Alavits) to an older, lower-rated ST hotel nearby (Bayview), apparently as the air-conditioning wasn’t working in our room. However, from our new room, we could see the Alavits hotel and saw guests checking in to the corner junior suite we had asked to be allocated to celebrate a milestone birthday. We should have got a partial refund as Bayview is older and cheaper to book than Alavits. While we still had a large terrace, it was lower in height than the other hotel, and, although closer to the water, it had less privacy as people from the pool could see us. The pool facilities were not great and did not seem very clean. We used the spa inside; it had broken tiles, black things floating in the water, and mould/algae on the tiles at the water level. The room was very small, and the sun/heat stopped us from using the terrace for most of the day, so we felt confined. We had incredibly noisy guests next door to us, who brought other people onto their balcony, singing and shouting loudly after the 11pm noise curfew. We were so tired after travelling the first night, we didn't have the energy to make a complaint, but the noise continued, so after making a complaint the next night, the hotel informed us of their one strike policy. Thankfully, the guests took notice and our final night was much better and quieter. The breakfast was adequate, but best to go early. The juice didn't taste right (syrup?). Very walkable to locations.
