Let Me Save You From a Nightmare - Don't Stay Here
By far the most atrocious/ terrible experience we have ever had.
Our family of 5, booked a 3-bdrm condo here, because they offered 3 queen-size beds. This was important to us. Upon check-in, we were advised by staff that our unit was not available. We were offered 2 separate condos (3-bedrooms total but NOT 3 queen-size beds). Not ideal but no choice.
Never during our stay did they ask for payment.
Upon check out, we were given the OK. We also received an e-mail the same day confirming successful check-out.
FIVE days after check-out, after we had returned to our home country, I received an unexpected message on WhatsAp suggesting that we didn't pay for our stay. I responded that payment and CC info was submitted though Hotels.com and I would review my CC statement for the charge.
In the following days, I received multiple phone calls daily - some at 3:00 - 4:00 am. While attempting to sort out with the CC, I also contacted Hotels.com to assist with the situation because I did not want to engage with the unknown source.
As of January 13, 2025, they has posted photos of my MINOR 8 year old daughter on public Facebook forums (who knows where else) as well as photos of my passport and personal info accusing us of "defrauding" and "embezzling".
This has put my family in danger of identity theft and threatens the safety of my child and family members..
Hotels.com should not condone this behavior. Authorities will be contacted to escalate.
Mai
Mai,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 11 日
There is luggage storage after checkout if we have many luggages and don’t want to carry with you on a tour. They are very good in communications. Specially, if your flight is delayed, you are eligible to check in anytime even at 3 a.m early morning like us. Even though, our flight was delayed until 3 am, I called them at 3 a.m. morning and they answered the phone to get me check-in the rooms… Great service.
Huong
Huong,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
good
mooyoung
mooyoung,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 25 日
1군 최고
연휴라 가격이 비싸지만 괜찮은 아파트였습니다.
KIM
KIM,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 11 月 24 日
The bedsheets and comforter smell bad all 3 rooms.
Tina
Tina,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 10 月 21 日
Was hard to get towels from owners when requested.
Tommy
Tommy,6 晚结伴旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 13 日
Excellent price and cleanliness!
My stay was good overall. The hotel is clean and modern. I wish there was a gym!
hai
hai,6 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 8 月 20 日
First time great , second time was not ,
Come into a semi dirty apartment that was not fully
Cleaned from the last person that stayed . Rooms
Will be a bit or miss in my opinion . All
Depends what was available .
Communication was good , I would maybe rent again maybe
Philip
Philip,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 2 日
Great communication! Accomodating!
Alison
Alison,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 25 日
Clean ! Short walk to the party strip
Philip
Philip,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 4 月 15 日
Sunita
Sunita,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 4 日
Great customer service: responsive and accommodating; good location: near convenient stores, ATM, restaurants and coffee shops; clean and well equipped rooms.
Thuy
Thuy,6 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 3 月 20 日
First & Last time
Simple w/o room keeping for 3 days stay. Need to walk to reach convenience stores or food outlets. Will never stay again
Tuck Foo
Tuck Foo,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2024 年 3 月 17 日
Very busy, large apartment complex. Room wasn't totally clean upon arrival. Good communication.
Dylan
Dylan,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 2 日
Would Definitely Stay Again
Exceeded my expectations in every way. Would definitely stay here again! Very updated, very spacious, very clean. Very good location, Grab picks up right in front of building. Food mart, pharmacy in easy walking distance.
KEN
KEN,5 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 2 月 23 日
satoshi
satoshi,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 1 月 6 日
Trang
Trang,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 1 月 2 日
Harpit Sonya
Harpit Sonya,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2023 年 12 月 23 日
There is a construction site next to the property so might be abit annoying - but the property itself is great and we had 2 bedroom but only 1 shared bathroom - the washing machine that comes with the property is great time saver for our family of 5. Abit out of the central district 1 but affordable Grab taxi makes that not an issue.
Rosemary
Rosemary,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 18 日
Excellent!
Can
Can,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 12 日
Nice place
We have a present stay at this apartment.
Ms Kim was very quick to reponse to any query. Washing machine was no working well, she immediately say will call for service. Ask for more towels, she gave more, very good host!
From the left of building about 8min there is a very good pork noodle soup.
On the right about 10min walk, good seafood restaurant. Lot of eating places.
Taking grab very near to shopping area.
Good location.
Very nice place and cosy to relax after a busy day of shopping.