Why am I being charged a resort fee if you do not provide towels I can use at the beach and you don’t allow people to use pool towels for the beach. I have never stayed at a hotel on the beach that doesn’t allow/provide towels that can be used at beach. The fit the white guy at the front desk threw yelling at me that I can’t take the pool towels to the beach just to be like okay I will allow it this one time is beyond ridiculous I will never stay here again and do not recommend. It also took over 6 hours of asking every hour just to get towels and toilet paper replenished for the room. Breakfast is not good either.
Chad
Chad,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
10+ Without Hesitation ! Great experience !
Noticed in reviews complaints regarding hidden fees and noice. Well it’s JAX Beach not Sandals couples only resort and no hidden fees exist (research before you book please). If you refuse paying valet fee there’s large parking lot free of charge m-f and $12 on weekends. As a family of 5 we really enjoyed our stay. Girls had tanning fun at the beach and boys went fishing off beautiful Pier located right in rear of hotel. Walking distance to variety of restaurants. Rooms were clean and renovated recently in modern style. Included with stay breakfast was amazing, well organized with different options daily. Staff super friendly. Thank you so much SpringHill of JAX for letting us enjoy our family spring break vacation!
Ralph
Ralph,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 18 日
A so-so stay
We arrived at 3pm for our 4pm check in. We were told the room wasn’t ready and we would get a call when it was. We waited until 4:20pm and did not receive a phone call. We went to the front desk again at that time and were able to check in. The original staffer was no where to be found and the new staffer seemed confused as to why we were unable to check in at our initial interaction. We put in a towel request Wednesday at about 7pm and never received the towels. We had to make another request Thursday morning and finally received the towels. At check out we called down for a luggage cart and never received one. We also went to the pool one day of our stay and there were no towels. We asked for towels to be brought to the pool and we were promised towels but they never brought them. The couch in our room was also stained pretty bad. We didn’t even want our kids to touch it. I do not see myself booking this hotel again. The stay was not the luxury experience we were expecting.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
leah
leah,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Great family beach hotel
The rooms and hotel have nice accommodations. There is plenty to do in the area or go to the beach. I really enjoy not having any marijuana smell… huge perk!
The elevator was a bit slow but not a reason to not book, we took the stairs sometimes.
Frank
Frank,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 12 日
Telisa
Telisa,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 8 日
Fantastic location, beautiful facility
Beds were a bit firm. Front desk and service staff were amazing. Able to accommodate an early check in and incredibly personable (Charles-you're in the right industry!), responded quickly to a concern over patio door functionality which was promptly repaired. Fantastic room for multiple adults, though just a touch narrow and spotless without that musty smell beach rooms can have. Beautiful, beach front facility with a great lobby, bar/restaurant, and pool overlooking the beach. We will definitely return!
Angie
Angie,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 26 日
quick get away
Shelia
Shelia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Tony
Tony,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
We loved our stay here. We are already planning a return trip.
Yolanda
Yolanda,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Aweseome spot.
Great location with an awesome beach view. It's not loud at all, and the front desk staff is great. I would book this location again in a heartbeat. I went for a couple of weekends with my fiance and proposed to her. The staff did an amazing job setting up some small gifts for us before we arrived. I am thrilled with everything.
Jose
Jose,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Lovely beachfront newer hotel.
What a lovely hotel. Right on the beach near some lovely ice cream shops and restaurants. Would stay again! There allow dogs so I’m only concerned in time it will smell :( hope not
Tess
Tess,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Birthday stay
We came here to celebrate my husbands birthday. Everyone that we encountered that works here was pleasant and helpful from the valet parking, to the people in reception, the people working at breakfast, the technician they sent to fix the tv, and the housekeeping staff. Our room was beautiful and clean. My only criticism is the shower is a little unusual bc the shower head is on one side and the handle to turn on the water is on the other. This was not a deal breaker but it was unusual. The hotel only offers valet parking at a rate of $28 per day for most cars, and $38 per day for oversized vehicles. You can park in public parking and save a lot of money but you have to assume the risk if anything happens. We really enjoyed our stay and we will definitely come back.
Yolanda
Yolanda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Leslie
Leslie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Chase
Chase,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
David
David,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 3 日
Kelsey
Kelsey,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Edward
Edward,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 18 日
Closet hotel to pier
Very nice, good breakfast, perfect location. For fishing at the pier, walk to dining
Alice
Alice,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 16 日
Front desk staff rude and did not even get the type of room I reserved
Frances
Frances,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Great Jax Beach Hotel
Great location. Very clean. Easy access. Would stay again.