A new property in the Lake Toya area, but away from the main streets. Wonderful architectural design though slight understaffed, with many of them not as properly trained as other hotels of this calibre in Japan. Lovely rooms and in-room onsen (select rooms).
Liang-Lin
Liang-Lin,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Phuong
Phuong,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Amazing hotel. Great views, food, comfort 10/10
Gregory
Gregory,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Met more than all my expectations
Rita H
Rita H,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 9 日
Jung sam
Jung sam,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 17 日
kenji
kenji,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 30 日
Basil
Basil,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 8 月 3 日
pretty good but the wagyu from the dinner was not good
For the price paid and 5 star rating, staff is extremely inflexible with their arrangements.
- room cleaning is limited to up to 1pm and cannot be delayed further or changed if sight seeing plans change
- dinner and breakfast timings must be fix one day in advance in 30min intervals forcing you to stick to your plan and unable to relax on a whim. Ironic for a 5 star ryokan that wants you to relax and enjoy the facilities
- dinner is great but not worth the near US$800 price point. There are better ryokans out there that serve better food for half the price albeit at lesser portions (doesn’t matter when you are full at dish 7/9 of their keiseki)
- default dinner menu is French and require top ups to Japanese Kaiseki or Teppanyaki. A bit of a downer consider the price paid
10/10. Love this hotel so much! Staffs are friendly and professional, food is delicious, architectural was perfect! Will definitely stay again when I visit to lake Toya!!
Ching Yieng
Ching Yieng,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2023 年 10 月 3 日
Somewhat confused on the concept..
Physical facilities are excellent but I find soft skills of staff somewhat average, maybe because of labour shortage. Still, customers are paying a premium for an experience which is below expectations