Bad experience. My reservation was originally made for 7 days and 2 people, but I arrived on the first day alone and informed the staff that the second guest would be arriving the next day. They charge for a hotel identification wristband for each guest, and I paid for two. The following day, when my wife arrived, the front desk agent claimed the reservation was only for one person. Despite my explanations, they ignored me until I found the confirmation email as proof. They then tried to charge me again for the second wristband. After some discussion, I did not pay.
Three days after my wife’s arrival, she left the room, and the plan was for my son to use the room as the second guest. I informed the front desk of this plan, but they said it was not possible. I explained that there would still be only two guests in the room. After consulting with someone for authorization, the staff member informed me that the system wouldn’t allow the change, but she eventually agreed and said she would send an authorization email to the front desk. However, when my son arrived at 10 PM, the email had never been sent, creating yet another issue. Fortunately, another front desk agent resolved the matter, but these are the types of problems you don’t want to face. Although listed on hotel platforms, this place seems to have its own rules and does not operate like a typical hotel.
If you want your room cleaned, you need to request it daily.
