2/10
We COULD NOT and DID NOT stay there, we were shown on the hotels. Com website nice pictures… between the cockroaches on the floor of the broken beds and TVs, the rundown property it was disgusting not to mention it was unsanitary and now they are refusing to give us our money back. Even though we left the premises within the hour of us getting there, we did not stay there. They tried to show us three other rooms that were worse off than the first.. after seeing the cockroaches on the floor, they rolled their eyes.
We were told by the hotel that we had to go through hotels.com the third-party companyfor our refund and hotels.comare telling us that the property is refusing to give us our money back. So there’s nothing they can do. This is a disgrace.!! don’t use hotels.com! Don’t trust any pictures on their website!!


Kim
1 晚家庭旅行