It took more than two hours from the time I arrived at the residence to the time that I was able to actually enter my room. This is unacceptable. Communication about getting a key that worked required fifteen (15!!!) phone calls with a call center in Asia. Two hours and fifteen calls just isn't good enough.
Jeffrey
Jeffrey,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Excellent property
Kamille
Kamille,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Top tier property
This property is exceptional! We came to town for my grandmother’s funeral and I really wanted a place to stay where I could separate myself and not fall apart in front of my children. We had a 2 bedroom and it gave us plenty of space. The full kitchen allowed us to order groceries and feed our children some of their favorite comfort foods during the winter storm. I had a small hiccup during check in but the customer service representative quickly fixed the issue. Every time reached out to a representative of this property I was always met with a quick response and kindness. The accommodations were immaculate. I was hesitant to book this property but in the future I will not be. 10/10 highly recommend!
Jasmine
Jasmine,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 11 月 23 日
Nice building but unit lack cleanliness
The building is nice. However, I could not get the thermostat in my unit above 68 degrees and my towel and bed sheet had a stain on it.
Tony
Tony,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 16 日
Not impressed but it was cheap
When I was searching for places to stay on hotels.com, I filtered it to only show me places that would not charge ahead of time and where I could pay on arrival. This place showed up in my list, it said I would be charged $0 to book, and yet I was still charged the full amount upon reservation. This was weeks before my actual check in date. Then I was immediately hit with a bunch of emails asking me to fill out paperwork and the emails kept coming! So I opened it up and then I started to read all of the ridiculous rules including a rule that you can’t have any guests. No hotel would have such a crazy rule. I tried to cancel but it said the last day to have received a refund was the day before … this was a month before my reservation and I would get no refund! So I had no choice but to keep the booking. Then they wanted me to do an entire ID verification. Something I’ve never had to do for any other booking and I travel frequently. I didn’t have time for all that so I kept getting reminder messages. I found it quite annoying. I did the ID bit about 3 days before my arrival. When it came to my arrival day, I got there and the key code wasn’t working. I called and they didn’t answer when I called. I ended up texting and got a reply that way and got a new code. Then the elevator was broken. Apparently the elevator is frequently broken in that building. Then the WiFi password they gave me was incorrect. It had a typo in it and they had to text me the right one.
Tatiana
Tatiana,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 10 日
SO nice! Clean and updated….excellent parking!
Toni
Toni,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 17 日
Joceline
Joceline,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 23 日
David
David,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 16 日
Very clean, very attentive customer service, overall a great experience.
Adam
Adam,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 4 月 7 日
Clean, good communication, convenient location and parking! Would book again!
Jennifer
Jennifer,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 17 日
The room was so beautiful, as well as the interior of the building itself.
Mollie
Mollie,2 晚结伴旅行
Expedia真实住客点评
4/10 尚可
2024 年 1 月 31 日
troy
troy,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2024 年 1 月 19 日
Too expensive for two nights in an area where you aren’t near anything and the heat and door is broken. Despite in a luxury apartment there’s no sense of community.
Blue
Blue,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 1 日
Simply amazing! From the day we booked to the end of the stay they were reaching out to us to make sure everything was great. They even allowed us to check in earlier because we got in a bit earlier than we expected. The apt was absolutely gorgeous, clean and well kept. Getting in and out was a breeze, a great parking garage with over night parking next door. The train station was right across street, and downtown Pittsburgh is a few steps away! We would be staying here again for sure and you should too.